
I opened this account on 20 Nov 2020.
I have made 4 deposits, each time using Bitcoin. The casino has always accepted my bitcoin deposit.
I have made a few withdrawals, and these are normally paid to me within a few days.
My last deposit was made on 2 March 2021.
I now have a balance of 3,685 and I am unable to withdraw using bitcoin.
When I first contacted support, they simply tell me to clear cookies etc. - This made no difference.
I was then told "we will send this to the responsible department" - I am not contacted by anyone for three days.
I try again today, and the option is not available. Support tell me to use ecoPayz instead.
I do not have an ecoPayz account, and creating one is not s simple task. Even if I do manage to create one, there is no option to transfer from ecoPayz to Bitcoin.
The reason I play Lucky Bird is because I can deposit and withdraw using Bitcoin.
My account is fully verified.
How can a site allow deposit using one method, and then insist you withdraw using a different method?
Sending a payment using Bitcoin is the EASIEST method in the world. They have my wallet address, just send me my money!!