LolaJack Casino Complaints
LolaJack Casino Complaint Stats
I am writing to formally complain about the unacceptable handling of my withdrawal.
Your stated terms say that withdrawals should be processed within 3 business days. It has now been 6 days, and I still have not received my funds or any meaningful explanation.
Even more concerning is the complete lack of customer support. My messages have gone unanswered, and both the support and email channels appear to be effectively unavailable.
This level of service is completely unacceptable. I expect my withdrawal to be processed immediately and a clear explanation for this delay to be provided. If this issue is not resolved promptly, I will consider escalating the matter to the relevant regulatory and consumer protection authorities.
Unresolved
Unresolved
Dear ASKGAMBLERS,
I would like to file a complaint and ask for assistance regarding the casino lolajack.com. I registered, made a deposit, and actually managed to win. I deposited via Revolut and requested my winnings be paid out to the same account. This happened six days ago. Since then, my withdrawal request has remained under review. I have spoken to the live chat support on the site multiple times every day, always with a different person. They just keep stalling and making empty promises; it has become truly outrageous. I respectfully ask for your help if possible.
Sincerely
Unresolved
I won around 19000 gbp not from bonuses from money I put in myself, I have been told to wait so I did, after 5 days they asked me verify my payments again, they asked verify my account I did all this, after they just cancelled my withdrawal, my accounts are fully verified, I have put 3 more requests in for 1250 gbp each totalling 3750 gbp. The website stated 3 days and I am on day 7 again now and nothing; still being told to wait a little longer and I am priority, but I have been told this every day.
Unresolved
On 27 May 2026 I requested a withdrawal of 2,522 CZK (approx. €100) to the payment details registered on my account, and I received confirmation that the request would shortly be processed by your finance department. A week later the withdrawal is still pending. I have received no payment, no specific explanation, and no estimated processing time.
The 2,522 CZK is my own balance on a fully verified account that meets all withdrawal requirements. A delay of this length with no meaningful communication is not acceptable.
I am asking Lolajack to process and release my 2,522 CZK withdrawal without further delay, or to provide a clear and specific reason for the hold. I would appreciate AskGamblers' assistance in bringing this to a prompt resolution.
Unresolved