Complaint #5 LolaJack Casino

My Winnings

By Leon M.

4 days ago

I won around 19000 gbp not from bonuses from money I put in myself, I have been told to wait so I did, after 5 days they asked me verify my payments again, they asked verify my account I did all this, after they just cancelled my withdrawal, my accounts are fully verified, I have put 3 more requests in for 1250 gbp each totalling 3750 gbp. The website stated 3 days and I am on day 7 again now and nothing; still being told to wait a little longer and I am priority, but I have been told this every day.

Disputed Casino LolaJack Casino

Reason Delayed payment

Amount £19000

Discussion

AskGamblers

• Support Team

14 hours ago

Dear LolaJack Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

LolaJack Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $12,842

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

LolaJack Casino Complaints

See all complaints for this casino

Delayed payment 2522 czk

I am submitting this complaint regarding a delayed withdrawal at Lolajack.

On 27 May 2026 I requested a withdrawal of 2,522 CZK (approx. €100) to the payment details registered on my account, and I received confirmation that the request would shortly be processed by your finance department. A week later the withdrawal is still pending. I have received no payment, no specific explanation, and no estimated processing time.

The 2,522 CZK is my own balance on a fully verified account that meets all withdrawal requirements. A delay of this length with no meaningful communication is not acceptable.

I am asking Lolajack to process and release my 2,522 CZK withdrawal without further delay, or to provide a clear and specific reason for the hold. I would appreciate AskGamblers' assistance in bringing this to a prompt resolution.

Unresolved

Kč2,522