Complaint #5 LolaJack Casino

My Winnings

By Leon M.

3 months ago

I won around 19000 gbp not from bonuses from money I put in myself, I have been told to wait so I did, after 5 days they asked me verify my payments again, they asked verify my account I did all this, after they just cancelled my withdrawal, my accounts are fully verified, I have put 3 more requests in for 1250 gbp each totalling 3750 gbp. The website stated 3 days and I am on day 7 again now and nothing; still being told to wait a little longer and I am priority, but I have been told this every day.

Disputed Casino LolaJack Casino

Reason Delayed payment

Amount £19000

Discussion

AskGamblers

• Support Team

3 months ago

Dear LolaJack Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

LolaJack Casino Complaint Stats

Resolved 0 / 5

Avg. Amount $5,399

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

LolaJack Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

LolaJack Casino Complaints

See all complaints for this casino

Withdrawal Delayed Beyond Promised 3 Business Days 7 days ago

I am writing to formally complain about the unacceptable handling of my withdrawal.

Your stated terms say that withdrawals should be processed within 3 business days. It has now been 6 days, and I still have not received my funds or any meaningful explanation.

Even more concerning is the complete lack of customer support. My messages have gone unanswered, and both the support and email channels appear to be effectively unavailable.

This level of service is completely unacceptable. I expect my withdrawal to be processed immediately and a clear explanation for this delay to be provided. If this issue is not resolved promptly, I will consider escalating the matter to the relevant regulatory and consumer protection authorities.

Unresolved

Withdraw delayed

I submitted a cryptocurrency withdrawal request last Thursday. The official 72-business-hour processing window has completely expired. The casino support has repeatedly confirmed on live chat that my profile verification and turnover (CO) requirements are 100% complete and approved. Furthermore, the management sent me an official email today explicitly apologizing for the delay and promising "high priority" processing. Despite this, the funds are still withheld. I am attaching screenshots of the live chat admissions and the official management email proving they have acknowledged the delay but refuse to process the payment.

Unresolved

€501

Delayed payment

Dear ASKGAMBLERS,

I would like to file a complaint and ask for assistance regarding the casino lolajack.com. I registered, made a deposit, and actually managed to win. I deposited via Revolut and requested my winnings be paid out to the same account. This happened six days ago. Since then, my withdrawal request has remained under review. I have spoken to the live chat support on the site multiple times every day, always with a different person. They just keep stalling and making empty promises; it has become truly outrageous. I respectfully ask for your help if possible.

Sincerely

Unresolved

Ft230,000

Delayed payment 2522 czk

I am submitting this complaint regarding a delayed withdrawal at Lolajack.

On 27 May 2026 I requested a withdrawal of 2,522 CZK (approx. €100) to the payment details registered on my account, and I received confirmation that the request would shortly be processed by your finance department. A week later the withdrawal is still pending. I have received no payment, no specific explanation, and no estimated processing time.

The 2,522 CZK is my own balance on a fully verified account that meets all withdrawal requirements. A delay of this length with no meaningful communication is not acceptable.

I am asking Lolajack to process and release my 2,522 CZK withdrawal without further delay, or to provide a clear and specific reason for the hold. I would appreciate AskGamblers' assistance in bringing this to a prompt resolution.

Unresolved

Kč2,522