Complaint #7 LolaJack Casino

Withdraw delayed

By Dávid S.

5 days ago

I submitted a cryptocurrency withdrawal request last Thursday. The official 72-business-hour processing window has completely expired. The casino support has repeatedly confirmed on live chat that my profile verification and turnover (CO) requirements are 100% complete and approved. Furthermore, the management sent me an official email today explicitly apologizing for the delay and promising "high priority" processing. Despite this, the funds are still withheld. I am attaching screenshots of the live chat admissions and the official management email proving they have acknowledged the delay but refuse to process the payment.

Disputed Casino LolaJack Casino

Reason Delayed payment

Amount €501

Discussion

AskGamblers

• Support Team

3 days ago

Dear LolaJack Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

bonyd4best

• Hungary

5 days ago

The total amount of the disputed payment is 184.000HUF/501EUR

AskGamblers

• Support Team

5 days ago

Dear @bonyd4best,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

LolaJack Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $6,749

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

LolaJack Casino Complaints

See all complaints for this casino

Delayed payment

Dear ASKGAMBLERS,

I would like to file a complaint and ask for assistance regarding the casino lolajack.com. I registered, made a deposit, and actually managed to win. I deposited via Revolut and requested my winnings be paid out to the same account. This happened six days ago. Since then, my withdrawal request has remained under review. I have spoken to the live chat support on the site multiple times every day, always with a different person. They just keep stalling and making empty promises; it has become truly outrageous. I respectfully ask for your help if possible.

Sincerely

Unresolved

Ft230,000

My Winnings

I won around 19000 gbp not from bonuses from money I put in myself, I have been told to wait so I did, after 5 days they asked me verify my payments again, they asked verify my account I did all this, after they just cancelled my withdrawal, my accounts are fully verified, I have put 3 more requests in for 1250 gbp each totalling 3750 gbp. The website stated 3 days and I am on day 7 again now and nothing; still being told to wait a little longer and I am priority, but I have been told this every day.

Unresolved

£19,000

Delayed payment 2522 czk

I am submitting this complaint regarding a delayed withdrawal at Lolajack.

On 27 May 2026 I requested a withdrawal of 2,522 CZK (approx. €100) to the payment details registered on my account, and I received confirmation that the request would shortly be processed by your finance department. A week later the withdrawal is still pending. I have received no payment, no specific explanation, and no estimated processing time.

The 2,522 CZK is my own balance on a fully verified account that meets all withdrawal requirements. A delay of this length with no meaningful communication is not acceptable.

I am asking Lolajack to process and release my 2,522 CZK withdrawal without further delay, or to provide a clear and specific reason for the hold. I would appreciate AskGamblers' assistance in bringing this to a prompt resolution.

Unresolved

Kč2,522