GDFplay Casino Complaints

GDFplay Casino Complaint Stats

Resolved 2 / 4
Avg. Amount $890
Avg. Complaint Duration 22 days
Avg. Response Time 3 days
Payment delayed

Good day I won 196.28 dollars a GDF Play casino and request the withdrawal of 01.10.2018 on my Skrill account. I got an email from them to get money to my Skrill account no later than 24 hours On 02.10.2018 money from my required withdrawal still did not get to my Skrill account. Please be nice if you can arrange for me to immediately pay my withdrawal claim from my win in their casino. In the attachment, I also send you proof of the withdrawal request. < personal info removed >

Status solved Resolved
$196
Payout request for 550 euro processed on 85 euro installments
I deposit 100 euro to the account and played for a few hours, I got a nice win and did my 35x wager. On 31-5-2017 I requests a payout of 550.63 euro. I did get parts of payout: 85,31 euro on 2-6-2017 and 85,07 euro 5-6-2017. So I am still waiting on the 380,25 euro payout. Sending a email to [email protected] and I get a reply back: Hi, your cashout will be paid by parts. That's all what they say in that email. Why in parts and why does it take so long? I asked about this but got no reply back. Sorry for my English! Mvg Dennyvjp
Status unsolved Unresolved
€380
Withdrawal of €2500 Not Paid After 3 Days
On 29th of May my withdrawal request through Neteller for € 2500 was approved and I got an email stating that my funds will be credited soon, assuming 24 hours as it says on the casino website. After 24 hours I contacted live chat, which asked me to send an email to the support team. So I did, 2 days passed, and got no reply. So I came back to live chat again, now they asked me to email the finance team. Same, no reply. This is my first withdrawal and my identity has been confirmed prior withdrawal. I still have a big sum of winnings that I would like to withdraw later as well, but at this speed, I'm afraid it will take longer than the time frames stated on the GDFcasino website.
Status unsolved Unresolved
€2,500
Delay in paying my withdrawal
Good day I won 124 dollars a Good Day 4 play casino and demanded the withdrawal of 15.1.2016 on my Skrill account. I got an email from them to get money to my Skrill account no later than 48 hours from 01/18/2016 to 01/20/2016 should be today already 01.22.2016 and money from my required withdrawal still did not get to my Skrill account. I beg your pardon if I could immediately arrange and pay my victory. Have a nice day betibenjamin
Status solved Resolved
$124