Payout request for 550 euro processed on 85 euro installments

On 29th of May my withdrawal request through Neteller for € 2500 was approved and I got an email stating that my funds will be credited soon, assuming 24 hours as it says on the casino website. After 24 hours I contacted live chat, which asked me to send an email to the support team. So I did, 2 days passed, and got no reply. So I came back to live chat again, now they asked me to email the finance team. Same, no reply. This is my first withdrawal and my identity has been confirmed prior withdrawal. I still have a big sum of winnings that I would like to withdraw later as well, but at this speed, I'm afraid it will take longer than the time frames stated on the GDFcasino website.

Good day I won 124 dollars a Good Day 4 play casino and demanded the withdrawal of 15.1.2016 on my Skrill account. I got an email from them to get money to my Skrill account no later than 48 hours from 01/18/2016 to 01/20/2016 should be today already 01.22.2016 and money from my required withdrawal still did not get to my Skrill account. I beg your pardon if I could immediately arrange and pay my victory. Have a nice day betibenjamin