Delay in paying my withdrawal

I deposit 100 euro to the account and played for a few hours, I got a nice win and did my 35x wager. On 31-5-2017 I requests a payout of 550.63 euro. I did get parts of payout: 85,31 euro on 2-6-2017 and 85,07 euro 5-6-2017. So I am still waiting on the 380,25 euro payout. Sending a email to [email protected] and I get a reply back: Hi, your cashout will be paid by parts. That's all what they say in that email. Why in parts and why does it take so long? I asked about this but got no reply back. Sorry for my English! Mvg Dennyvjp

On 29th of May my withdrawal request through Neteller for € 2500 was approved and I got an email stating that my funds will be credited soon, assuming 24 hours as it says on the casino website. After 24 hours I contacted live chat, which asked me to send an email to the support team. So I did, 2 days passed, and got no reply. So I came back to live chat again, now they asked me to email the finance team. Same, no reply. This is my first withdrawal and my identity has been confirmed prior withdrawal. I still have a big sum of winnings that I would like to withdraw later as well, but at this speed, I'm afraid it will take longer than the time frames stated on the GDFcasino website.