I made a deposit of 5000 NOK and then 10000 NOK. I played the slot "jackpot 6000" for all the money and then made a withdraw of 16000 NOK. When I tried to make a withdraw I noticed that there was no option there. I contacted livechat and they say that I have to use Skrill or Neteller. I closed my Skrill account and Neteller account for many years ago. At the moment because of this case I am trying to open up my Neteller again.

I really feel that they are misseleading me by having deposit and withdraw options like Visa, Banktransfer/wire and all other options listed. I acted in good faith as I have been gambling for many years and are an active player in at least 10 casinos and never experienced this kind of problem. If Neteller refuse to reopen my account after I cloed it then I will loose my 16000 NOK to this casino.

What do you guys think of this case?

Thanks in advance and I wish you a safe weekend.

Best regards

Ilir < surname removed >

Resolved

kr16,000

Delayed my €20 refund

I’ve been waiting for my 20€ (!) for one week now and it is still in process and the casino is not sure when I am going to get it. This amount was debited before I got the message that I have excluded myself. Usually debiting is not even possible in that case. I dont recommend this casino if the refund takes so long.

Resolved

€20