Complaint #1 Dreamz Casino

Delayed my €20 refund

By Satu A.

7 years ago

Message on forum

I’ve been waiting for my 20€ (!) for one week now and it is still in process and the casino is not sure when I am going to get it. This amount was debited before I got the message that I have excluded myself. Usually debiting is not even possible in that case. I dont recommend this casino if the refund takes so long.

Disputed Casino Dreamz Casino

Reason Delayed payment

Amount €20

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

SL510

• Finland • 1 reviews

7 years ago

Resolved. Got my money after 2 wks waiting and sending three times all documents, bank account copies etc. No words to describe this.....

AskGamblers

• Support Team

7 years ago

Dear @SL510,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Dreamz Casino

• Representative

7 years ago

Hi
Just an update that the refund has been processed and should reach your account during this week. I am sorry once again for the delay, but bear in these investigations takes time so thank you for your patience.

Regards
Bruno

Dreamz Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $1,682

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Dreamz Casino Complaints

See all complaints for this casino

My withdrawal of 250 EUR still not paid

Dear AskGamblers

The Dreamz Casino has closed my account. The remaining balance of 250 EUR was not properly paid out. The reason was not given. Attempts to solve the problem via live chat or email were unsuccessful. The casino is obliged to pay out the remaining balance. My account is already verified.

Regards
Nemacyst

Unresolved

€250

Verification and payment still pending

I deposited about 800€ at Dreamz on May 29th and made a profit of 4307€. On May 29th at 11:00 am I uploaded the documents for verification and arranged for a payment. Unfortunately I haven't been verified until today. The support email said that it could take a maximum of 72 hours. But these have now been exceeded significantly and I don't know anything from any other casino. I am only put off by the support and I think that I will stop there so that I can lose everything.

Resolved

€4,307

Will not let me request a withdrawal

Good day Askgamblers,

I really wish I could have solved this issue with the casino but they didn't want to find another solution to this case so here is the problem.

I made a deposit of 5000 NOK and then 10000 NOK. I played the slot "jackpot 6000" for all the money and then made a withdraw of 16000 NOK. When I tried to make a withdraw I noticed that there was no option there. I contacted livechat and they say that I have to use Skrill or Neteller. I closed my Skrill account and Neteller account for many years ago. At the moment because of this case I am trying to open up my Neteller again.

I really feel that they are misseleading me by having deposit and withdraw options like Visa, Banktransfer/wire and all other options listed. I acted in good faith as I have been gambling for many years and are an active player in at least 10 casinos and never experienced this kind of problem. If Neteller refuse to reopen my account after I cloed it then I will loose my 16000 NOK to this casino.

What do you guys think of this case?

Thanks in advance and I wish you a safe weekend.

Best regards

Ilir < surname removed >

Resolved

kr16,000