Complaint #5 Dreamz Casino

Will not let me request a withdrawal

By ilir

6 years ago

Message on forum

Good day Askgamblers,

I really wish I could have solved this issue with the casino but they didn't want to find another solution to this case so here is the problem.

I made a deposit of 5000 NOK and then 10000 NOK. I played the slot "jackpot 6000" for all the money and then made a withdraw of 16000 NOK. When I tried to make a withdraw I noticed that there was no option there. I contacted livechat and they say that I have to use Skrill or Neteller. I closed my Skrill account and Neteller account for many years ago. At the moment because of this case I am trying to open up my Neteller again.

I really feel that they are misseleading me by having deposit and withdraw options like Visa, Banktransfer/wire and all other options listed. I acted in good faith as I have been gambling for many years and are an active player in at least 10 casinos and never experienced this kind of problem. If Neteller refuse to reopen my account after I cloed it then I will loose my 16000 NOK to this casino.

What do you guys think of this case?

Thanks in advance and I wish you a safe weekend.

Best regards

Ilir < surname removed >

Disputed Casino Dreamz Casino

Reason Declined payment

Amount kr16000

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BlueBerry

• Norway • 1 reviews

6 years ago

The money has been transfered. I hope there will be a better service for other Norwegian customers because I don't know what whould have happened if Skrill didn't reopen my account again.

Thank you "Askgamblers" and Bruno for your help. Wish you all a happy easter.

BlueBerry

• Norway • 1 reviews

6 years ago

I hope you will find that solution and I wish you a good weekend.

Still waiting for the withdraw to be accepted before I can confirm.

Dreamz Casino

• Representative

6 years ago

Rest assured we would gladly have a better payment setup than the current one that we have for Norwegian customers, but we are limited due to our platform. Work is constantly in progress so I hope we can come up to a better level on that aspect also. Wish you a good!