Dreamz Casino - Will not let me request a withdrawal

After a talk with an admin from Skrill he managed to open up my account again so I guess I will have my money withdraw from this Casino soon I hope. Even if so happens I still think they should inform members about the withdraw options because I am probably not the first and I won't be the last.

Hi Blueberry,

First of all, I am sorry to hear about your overall experience with us. It is vital from our end to come out as a trustworthy and transparent casino. Unfortunately, the Norwegian market is a tricky one when it comes to offering a broad range of payment methods. Your provide is however appreciated and we will continue to strive to offer our customer a top-notch experience.

Regards

Bruno

Thank you for the reply.

I do understand that the Norwegian market is tricky now days but I am still using Revolut in several MTsecure casinos and other casinos without any problem. If I knew this was a problem in Dreamz casino then I wouldn't have wasted your or my time. So please inform us about this issue or make a change in your software that doesn't allow us to make a deposit with Revolut/Visa, or other payment methods we can't use to withdraw. I also did my best to find a solution for us both and wrote that you could keep the money I won but stop the transaction I made of 15000 NOK. I still got NO for an answer no matter which suggestions I had.

Anyway, I have provided you with all the documents needed for verification and from Skrill, now I am just waiting for the withdraw.

Rest assured we would gladly have a better payment setup than the current one that we have for Norwegian customers, but we are limited due to our platform. Work is constantly in progress so I hope we can come up to a better level on that aspect also. Wish you a good!

I hope you will find that solution and I wish you a good weekend.

Still waiting for the withdraw to be accepted before I can confirm.

The money has been transfered. I hope there will be a better service for other Norwegian customers because I don't know what whould have happened if Skrill didn't reopen my account again.

Thank you "Askgamblers" and Bruno for your help. Wish you all a happy easter.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.