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Dreamz Casino - Verification and payment still pending

RESOLVED
Complaint Info
Disputed casino Dreamz Casino
Reason Verification issues
Amount € 4307
Posted on June 8, 2020

I deposited about 800€ at Dreamz on May 29th and made a profit of 4307€. On May 29th at 11:00 am I uploaded the documents for verification and arranged for a payment. Unfortunately I haven't been verified until today. The support email said that it could take a maximum of 72 hours. But these have now been exceeded significantly and I don't know anything from any other casino. I am only put off by the support and I think that I will stop there so that I can lose everything.

Posted on June 8, 2020

Hi,

I just received a friendly message from the support manager apologizing. I was also told that I had to upload the documents again and then it should work. There was also compensation for me, which I find very commendable! I will contact you again when I am verified. But now I think nothing should go wrong :)

Posted on June 8, 2020

Hi

Happy to hear things are moving forward. If any further issues we are here to help out.

Posted on June 10, 2020

Everything is okay, the money arrived me very fast. Thanks for the help @Dreams Support

AskGamblers
Posted on June 10, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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