Complaint #7 Dreamz Casino

Verification and payment still pending

By Lolo777

6 years ago

I deposited about 800€ at Dreamz on May 29th and made a profit of 4307€. On May 29th at 11:00 am I uploaded the documents for verification and arranged for a payment. Unfortunately I haven't been verified until today. The support email said that it could take a maximum of 72 hours. But these have now been exceeded significantly and I don't know anything from any other casino. I am only put off by the support and I think that I will stop there so that I can lose everything.

Disputed Casino Dreamz Casino

Reason Verification issues

Amount €4307

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lolo777

6 years ago

Everything is okay, the money arrived me very fast. Thanks for the help @Dreams Support

Dreamz Casino

• Representative

6 years ago

Hi

Happy to hear things are moving forward. If any further issues we are here to help out.

Lolo777

6 years ago

Hi,

I just received a friendly message from the support manager apologizing. I was also told that I had to upload the documents again and then it should work. There was also compensation for me, which I find very commendable! I will contact you again when I am verified. But now I think nothing should go wrong :)

Dreamz Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $1,682

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Dreamz Casino Complaints

See all complaints for this casino

My withdrawal of 250 EUR still not paid

Dear AskGamblers

The Dreamz Casino has closed my account. The remaining balance of 250 EUR was not properly paid out. The reason was not given. Attempts to solve the problem via live chat or email were unsuccessful. The casino is obliged to pay out the remaining balance. My account is already verified.

Regards
Nemacyst

Unresolved

€250

Will not let me request a withdrawal

Good day Askgamblers,

I really wish I could have solved this issue with the casino but they didn't want to find another solution to this case so here is the problem.

I made a deposit of 5000 NOK and then 10000 NOK. I played the slot "jackpot 6000" for all the money and then made a withdraw of 16000 NOK. When I tried to make a withdraw I noticed that there was no option there. I contacted livechat and they say that I have to use Skrill or Neteller. I closed my Skrill account and Neteller account for many years ago. At the moment because of this case I am trying to open up my Neteller again.

I really feel that they are misseleading me by having deposit and withdraw options like Visa, Banktransfer/wire and all other options listed. I acted in good faith as I have been gambling for many years and are an active player in at least 10 casinos and never experienced this kind of problem. If Neteller refuse to reopen my account after I cloed it then I will loose my 16000 NOK to this casino.

What do you guys think of this case?

Thanks in advance and I wish you a safe weekend.

Best regards

Ilir < surname removed >

Resolved

kr16,000

Delayed my €20 refund

I’ve been waiting for my 20€ (!) for one week now and it is still in process and the casino is not sure when I am going to get it. This amount was debited before I got the message that I have excluded myself. Usually debiting is not even possible in that case. I dont recommend this casino if the refund takes so long.

Resolved

€20