Barbados Casino Complaints

Good afternoon,

I am a customer of barbados casino for a while. I successfully completed verification and got some withdrawals already. About 2 weeks ago I made request to update my payment options - delete inactive credit card from account. I provided bank letter stated about card termination. Till today no answer.

I have got an email of congratulations for my winning, and then they ask four times documents. I have sent documents every time.
The casino ask about IBAN/Swift Code, bank statement, driver license ect... and I sent everything they wanted. Chat even wrote, that it's ok.

Now I have waited one week (instead of 48 hours) and nothing will happen. I have lost many of their good bonus offers, because new bonuses dont work until request has done. After one week I recognized, that they had rejected my transfer request, but they dont inform me why? Documents fail, too long request or what? My money was back in my account. So I made new money transfer request.

I used to play with different casino and they are much easier and quicker to send the money. Here is lot of difficulties.
It’s seems this casino does everything to delay their duties to pay the winning or they have too much byrocracy or manual system in use in office

I really want to solve this matter, but the Barbados casinos chat service couldnt help me, hope you can help to active my withdrawal. Chat works otherwise well and it's nice.

I withdrew £48 from this casino on Aug 3rd and, after waiting quite a few weeks enquired as to where it was. I received a response saying that withdrawals normally took a certain amount of time and the cash was probably in my account. I responded assuring them it wasn't in the account they specified and subsequently sent them screenshots proving this, as they requested. Since then I have heard nothing from them despite repeated requests for further information and the cash still hasn't appeared in my Neteller account. They have never disputed my right to the money or how I won it and are, apparently, relying on their claim that I have the money which I definitely have not got from them.

I have got an email of congratulations for my winning, and then nothing until I ask about my withdrawal. The casino ask about IBAN, credit card #, ect... and I send everything they wanted. It tools one week to ask again the same documents. I used to play with different casino and they are much easier and quicker to send the money, since I used Trustly they have already everything check! It’s seems this casino does everything to delay their duties to pay the winning.... I really want to solve this mater, but the chat goes really slow, hope you can help to active my withdrawal.

I have sent them +10 screen shots of my bank account where you can clearly see IBAN, BIC, my name and bank logo. I even made red circles to help them see where it clearly says all those things. Barbados casino just keeps asking me yet again and again. This has happened like 4 times now. I keep sending better pics about those but they still keep asking again. They owe me 850€

Hello Ask Gamblers My name is Julia, I usually play slots online on various sites. I found a site called Barbados Casino and it seems to be a serious and trustable site so I played their welcome bonus and I managed to win my biggest win ever of 55000 SKR roughly about 6000€. The verification process took about 3 weeks, after I sent my documents Barbados Casino sent me a mail congratulating me on my recent winnings. As any normal person I was eager to get the money into my bank account. After 3 weeks of looking into my documents they sent me a mail saying that I could get a cashback offer on my winnings if I continued playing. The day after that they sent me another mail saying that they had declined my withdrawal of 55000. After all this hassle i feel utterly misstreated and dissapointed. PLEASE askgamblers help me solve this mess! I've tried to resonate with their livechat but they are not giving me any answers. I read the terms & conditions and im certaint I did not break any rules what so ever. How can this casino opperate under the MGA License and scam me like this I will also make a complaint to MGA aswell. Best regards Julia

Hi, I was hoping to get some assistance with a current dispute I have regarding Barbados Casino I took up a bonus offer with them on 28th October. It was a deposit £270 get £200 bonus as part of a triple deposit promotion that was emailed to me on this date. This was the second part of the offer, having already deposited £200 for a £100 bonus which I subsequently lost. I make a strong point of always checking the terms and conditions of any bonus offer I receive as I know casinos tend to vary their terms from time to time. In this case, the terms were covered under their general bonus policy of which the only relevant restriction was "If the player placed single bets equal to or greater than £5.50 or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal." At this point, their terms had last been updated on 16 March 2017. I was already aware of the stake restriction so played on some slots keeping my stake to £5. I went on to win £1350 including my original stake having completed the necessary wagering requirements, still keeping within the £5 spin limit. I then put in a cashout request and uploaded by ID documents in readiness. Imagine my suprise on receiving a email on the 31st October saying my payment had been declined. The reason given was "We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than 5.5 Euro or $0.50 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met " Note the new 0.50 per line restriction as this was not present in the terms I referred to on their website 3 days earlier. I had played slots with stakes greater than 0.50 on a single line but still within the £5 maximum overall stake per spin. In fact, they updated their terms to include this restriction on 30/10/2017 and assume they are legally permitted to then confiscate my winning previously earned under different (and abided by) terms. I queries this immediately with them and received the following response : "Kindly note that the bonus policy & terms were updated prior to your cashout being declined. " So the fact that they didn't process my cashout immediately, and then in the meantime decided to alter their terms to my detrement, means they have legal entitilement to confiscate any winnings from historic tranactions that complied with terms in force at the time. They have simply refunded my £270 and now consider the matter closed. Of course, they haven't refunded my other losing deposits that I played previously on the same stake per line basis. Before I escalate this further via legal channels and professional regulators, I'd like to give Barbados Casino the chance to justify their actions on a public forum. Thanks