T&Cs changes applied retrospectively

Hi, I was hoping to get some assistance with a current dispute I have regarding Barbados Casino

I took up a bonus offer with them on 28th October. It was a deposit £270 get £200 bonus as part of a triple deposit promotion that was emailed to me on this date. This was the second part of the offer, having already deposited £200 for a £100 bonus which I subsequently lost.

I make a strong point of always checking the terms and conditions of any bonus offer I receive as I know casinos tend to vary their terms from time to time.

In this case, the terms were covered under their general bonus policy of which the only relevant restriction was "If the player placed single bets equal to or greater than £5.50 or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal."

At this point, their terms had last been updated on 16 March 2017.

I was already aware of the stake restriction so played on some slots keeping my stake to £5.

I went on to win £1350 including my original stake having completed the necessary wagering requirements, still keeping within the £5 spin limit.

I then put in a cashout request and uploaded by ID documents in readiness.

Imagine my suprise on receiving a email on the 31st October saying my payment had been declined. The reason given was

"We reserve the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the player placed bets equal to or greater than 5.5 Euro or $0.50 per line or 15 percent of the bonus amount before the wagering requirements for that particular bonus have been met "

Note the new 0.50 per line restriction as this was not present in the terms I referred to on their website 3 days earlier. I had played slots with stakes greater than 0.50 on a single line but still within the £5 maximum overall stake per spin.

In fact, they updated their terms to include this restriction on 30/10/2017 and assume they are legally permitted to then confiscate my winning previously earned under different (and abided by) terms.

I queries this immediately with them and received the following response :

"Kindly note that the bonus policy & terms were updated prior to your cashout being declined. "

So the fact that they didn't process my cashout immediately, and then in the meantime decided to alter their terms to my detrement, means they have legal entitilement to confiscate any winnings from historic tranactions that complied with terms in force at the time.

They have simply refunded my £270 and now consider the matter closed. Of course, they haven't refunded my other losing deposits that I played previously on the same stake per line basis.

Before I escalate this further via legal channels and professional regulators, I'd like to give Barbados Casino the chance to justify their actions on a public forum.

Thanks