Betmaster Casino Complaints

I won 1697 $ on Betmaster.

I'm fully verified (I already made a case on AG about my verification delay, and I was fully verified after winning the case).

Now my win that I keep trying to withdraw keeps bouncing back without any explanation.

I contacted live support multiple times, and they keep saying they'll check what the issue is and then never get back to me, and it keeps happening every time.

I've been trying to get verified on betmaster for a month now and they are delaying the process in an unfair manner.

So about 30 days ago I submitted the live selfie, ID, proof of address, bank statement, selfie with the betmaster website open in the back with my ID, multiple months of bank statements, proof of receipt of whatever they asked for in my bank statement. and even after all that im still waiting to get the money I won. I've contacted support everyday and they keep telling me to wait and wait but after 30 days now nothing has happened and no updates whatsoever. I was told it takes 5 business days to confirm the documents they requested but its been way longer than that.

Dear AskGamblers Team,

I am writing to file a formal complaint against Betmaster Casino for intentionally delaying the verification and withdrawal process for over two months. It is very clear to me that these delays are not due to genuine verification needs, but are instead a deliberate strategy to avoid processing my legitimate withdrawal request.

Here is a chronological summary of the issue:

• April 23: Betmaster requested a document, which I promptly provided.

• April 30 & May 6: I followed up to ask why my withdrawal was still pending.

• May 8: My withdrawal request was once again cancelled. They asked for a document showing a deposit to the casino, which I provided, but then they unexpectedly demanded an entire monthly bank statement, a fact they only communicated several days later after repeated questioning.

• May 12 & 13: I followed up again, only to receive vague, repetitive, non-answers. Still, they did not clearly inform me that they required a full statement.

• May 21: They decided to request bank statements up to the present day, despite the withdrawal being for a win from over a month earlier. I explained that my bank only provides official statements at the start of the following month, and that May’s statement was not yet available. They didn’t care and said to wait until I got them (this has become a repeated thing they do over and over again).

• June 7: I finally received and submitted the full statement. Unsurprisingly, this was not enough for Betmaster. Instead, they now demanded statements from a other bank accounts used to fund this account which statements I already delivered and the one that I only transfer funds out. There have been no incoming transfers to the “gaming account” from any other source; I have explained this repeatedly and even provided screenshots showing that the balance is from winnings at other casinos.

Despite all this, Betmaster insists on seeing account statements from another bank account that has no connection to the funds deposited or the winnings in question. This is clearly an impossible request designed to stall the process indefinitely. Also, they demand it till the current date which would make me have to wait again till the start of July, and I think it is pretty obvous they will just continue to demand documentation up to the current date, even though the win they are "verifying" happened more than two months ago. And as before, I cannot obtain those statements from the bank until the start of July.

This behavior from Betmaster is not only unreasonable, but I believe it is a clear violation of fair play and responsible gambling practices. Their verification process is non-transparent, constantly shifting, and designed to wear down the player into giving up on their winnings.

I kindly ask AskGamblers to step in and mediate this dispute, as I am being denied access to my rightful winnings without any legitimate justification.

Thank you for your assistance.

Sincerely,

Dear AskGamblers,

I have requested at Betmaster withdrawal of 500 € 6th May and it got rejected. I don't have any other information than they are "checking it" why my withdrawals are rejected. Withdrawal details can be verified from attachments. I have uploaded all requested documents and tried to contact Betmaster via chat but I have no idea when they will allow withdrawals again.

Best regards

Dear AskGamblers,

I have been trying to withdraw money from my Betmaster account for over a month, but every time I request a withdrawal, Betmaster requests another document for verification. I then sent this document instantly, and they took another week to verify it.

But now, after sending every possible document under the sun, Betmaster is taking a ridiculously long time to verify the last document I sent (another bank statement showing my deposits).

It is obvious they are trying to stall paying me out for as long as they can possibly do, and I feel taking more than a month to verify my account is absolutely unreasonable.

When I ask them how long it will take or where I can file an official complaint, I receive the same standard reply, so I don't feel like they are doing anything to help the verification process along.

I would ask Betmaster to stop stalling and verify my account.

BETMASTER are trying to scam me and leave me with a sad experience.

The issue started over 12 days ago when I submitted a successful withdrawal request of 22 USD worth of Bitcoin cash (BCH), after waiting endlessly for payout that never came, I decided to login my gaming account to find out what the problem is and the course for the delays, there i find out that my withdrawal amount was return back to my gaming account without no reasons, thinking it was technical error I decided to placed another withdrawal requests severally but they're all rejected

Without waiting more time I reached out for their support via email where I was told that the payment method I used (Bitcoin cash) is having problems.

It is over 12 days of trials and endless waiting for resolution yet no updates regarding the issue coming. Each time I chat them up I keep getting same messages repeatedly and that made the whole issue frustrating even more, that for over 12 days nothing had been done.

Below are my observations with the support team backing my case.

Thanks for your help on my issue.

After I submitted the withdrawal request, it was rejected and I was asked to provide documents in order to verify my account.

After submitting all the required documents, I received an email saying that my account had been verified and I could withdraw.

I submitted a withdrawal request, but after more than 24 hours, the withdrawal was rejected and the money was returned to my account I hope you can help me solve this problem

Hello Askgamblers, Betmaster doesn't want to pay 1551BRL to me, that's it. I'm really tired of it.

Betmaster exceeded all acceptable limits, more than one week waiting for it and they say the problem is with my bank account.

There's no problem with my bank, I've received payments normally all day.

My last hope are you, please believe me!!!

I made a deposit of 600BRL on 28/02/24, played a little bit and tried to withdraw 500, obviously it failed 20 times before I contacted the chat.

They asked for all kinds of documents, I sent them all, ID/residency proof/selfie with ID/bank statement and finally after a WEEK my account was verified.

Now they're asking me for a statement from AUGUST 2023 which I've deposited using a ITAU bank account that I had to receive payments from a company where I used to work.

The main problem is that I closed my itau account on JAN/24, because I was paying taxes and wasn't using it at all, I've explained in all possible ways to them that I cannot access a statement from a closed account and they insist that I have to provide a statement from a closed account.

They said that I had to contact the bank, so I lost 5 hours of work going to the bank and they gave me the document that proves the closure of my account, and guess what? they're not accepting it.

What should I do betmaster? enter with a camera inside a bank agency(which is a crime) and record the face of my account manager to prove to a casino that my account is closed?

At this time I am convinced that I got robbed by a fraudulent casino.

Hi there,

I registered to betmaster casino through Askgamblers and I won on a few slots. Currently, i have 1.5 ETH (3k USD) on Betmaster. I am fully verified. First I tried to cash out 0.7 ETH (that is their limit for 1 transaction). It was rejected 4 times, but for the 5th try, they paid me 0.7 ETH. Now I am constantly trying to make another 0.7 ETH cashout but they keep rejecting my withdrawal. I have tried it more than 20 times now and still nothing in the last week. I am not playing here until I get my money but I am not able to get my remaining 1.5 ETH out of this casino.

I contacted live support but they don't provide any help other than copying & pasting some pre-written excuse. I can share with you all the chat transcripts as well i can forward all the withdrawal failure emails. I have 20+ of those by now (attached). They always say they have payment issues but if I check their payment wallet in etherscan I can see there is nothing wrong with it. There are in-and-out transactions nonstop. You can check it yourself:

Address: 0xDce92f40cAdDE2C4e3EA78b8892c540e6bFe2f81

I registered with this casino in good faith as they have a high rating on Askgambbers and I trusted your site to only promote reliable casinos but it is clearly not the case with Betmaster. I am really hesitant now to try again any casino that Askgamblers promoting. I completely lost my trust, if a very high-rated casino is acting like this then I don`t even want to think about how those ones with lower ratings operate.

Please help me to get my money out of this site, this is a huge amount for me. Xmas is coming and I need to spend this money on my family and kids.

Thanks in advance!

Best regards,

Daniel

Hello,

I am long time customer of betmaster they refusing to me 500 euro.

I verified my account long time ago

ID ,Holding my id,utlitly bill,ecopay transaction history.,ecopay profile picture,picture holding my id with ecopay ( which rejected 6 times),picture holding my id with website betmaster( rejected 3 times)

They just not willing to pay.

Now they removed my account. I can't enter anymore when I am saying email it says I have to verify my account with NON specifics.

I did the normal KYC verifcation. Now they removed my account.

Please help me recover my account and my funds thank you!

Hello. I won $610 in this casino, but the withdrawal button stopped working, support refers to endless technical problems and feeds promises every day. My account has been verified, the withdrawal of funds has already been carried out, but now for some reason they decided not to pay me the funds. Please help me to resolve this issue.

Hello Askgamblers! starting with the date of 01.03.2023 I try to withdraw 1500 euros and I do not succeed. Every 24 hours the withdrawal requests are refused without reason and I am recommended to contact the customer support service.

I contacted the casino and was told repeatedly that my situation had been communicated to the competent service and that I should wait. In the casino terms and conditions it says that a withdrawal is processed in a maximum of 5 working days. The 5 days have passed and I still haven't received the money. please help me! thank you!

Hello sir, I want to raise my issue with this casino regarding my withdrawal.

I have deposited 8000 inr in my account and managed to win around 33000 now u have been trying to withdraw my winnings now they are rejecting my withdrawal with any reason.

This problem also happened last time with me last I have deposited 18000 inr and managed to win around 37000 but they denied my withdrawal of 37000 saying some technical issue then what happen. I lost the money and left with 7000 inr and I tried to withdraw that was withdrawn really quick what they are doing is they are not easily paying out if someone is withdrawing more than their deposited amount.

Same thing is also happening with me this time I will attach all my proofs.

I kindly ask AskGamblers team to solve this issue.

Hello, I made a withdrawal request on the 8th of January 2023 BRL 3500 at the Betmaster casino. However, they do not release my loot.

My account is already verified (I did the verification even before requesting the withdrawal).

The withdrawal was simply not paid and I did not receive any email stating why, that's when I contacted support and they informed me that I would have to send additional documents:

1 - Photo of my ID (I had already verified it and they requested it again) - sent

2 - Print of the screen confirming my ownership in the pay4fun wallet

3 - Selfie holding my ID

I sent the documents and they gave me a period of 5 working days, then they asked me for a PDF extract of my pqy4fun wallet, I sent it too. Now they asked me for a selfie holding my pay4fun account on my cell phone, I sent it too.

Each time I am asked for a different document, the deadline for return is 5 working days, that is, why not ask for everything at once? It took less than 5 seconds to deposit and now it takes more than 15 days to withdraw.

I need support from Askgamblers to help me against this company, I will attach everything to this complaint so that you can see that there is no reason not to validate my documents.

Please help me.

Hello, playing on betmaster for few months and I was very surprised how easy and fast everything works from bonuses to instant payouts, too good to be true, this was my favorite betting site!I confirmed the account 2 times and they confirmed everything without any problems...

On Friday, I lost a few bets and won some, in the end I paid out 180 euros and the payment was instant, the next day I used the 100% deposit bonus with the condition that I have to play the bonus 10 times the minimum odds of 1.80. I succeeded in the end, my bonus was converted in real balance and was able to withdraw... But guess what, they declined my withdraw saying there are some technical issues and they are working on resolving the problem and delaying my withdrawal process!

Let's be realistic, they are delaying the payment process so that in the meantime I loses all the money....

PLEASE help I really need that money. This is my last money I put in in hope I win something. I'm really frustrated and stressed out! please give me hope!