Betmaster Casino - Refused withdrawals of 1,500 Euros since March 1st

Dear Betmaster Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Betmaster Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear customer,

We sincerely apologise that you had to wait more than 5 business days for the verification to be completed. In some cases KYC may take more than standard 5 business days, it depends on various factors.

We have reviewed your account and see that you provided all the documents requested and your account verification was successfully completed. Your payouts were successfully processed as well.

Please accept our apologies for the inconvenience caused.

Kind regards.

Dear @razvan1804,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

thank you Askgamblers. I got all the money! you can close the case as solved! thank you!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.