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Betmaster Casino - Rejecting my withdrawal multiple times

RESOLVED

Complaint Info

Disputed casino

Betmaster Casino

Amount

₹ 33405

Posted on February 16, 2023

Hello sir, I want to raise my issue with this casino regarding my withdrawal.

I have deposited 8000 inr in my account and managed to win around 33000 now u have been trying to withdraw my winnings now they are rejecting my withdrawal with any reason.

This problem also happened last time with me last I have deposited 18000 inr and managed to win around 37000 but they denied my withdrawal of 37000 saying some technical issue then what happen. I lost the money and left with 7000 inr and I tried to withdraw that was withdrawn really quick what they are doing is they are not easily paying out if someone is withdrawing more than their deposited amount.

Same thing is also happening with me this time I will attach all my proofs.

I kindly ask AskGamblers team to solve this issue.

Posted on February 17, 2023

Dear customer,

Thank you for bringing this to our attention.

We can see that you last successful payout was on the 13th of February. Then several payouts were rejected due to some technical issue. As per the updated information, all the issues have been resolved, therefore we recommend you to repeat your attempt once again.

The payouts usually get processed instantly or within 5 business days if any issue occurred.

Also, please refer to our T&Cs:

I. PAYING OUT
6. The time for the withdrawal to be finalised may vary due to the circumstances but a withdrawal attempt should be
approved or denied within 5 business days. A player shall be informed about reasons for any delay if the time for the
money to arrive at the players account exceeds ten (10) business days.

We apologise for the inconvenience this may have caused you.

Please let us know if we can assist you with anything else.

Kind regards.

AskGamblers
Posted on February 17, 2023

Dear @harshharsh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on February 21, 2023

I have recieved the funds thanks ask gamblers team

AskGamblers
Posted on February 21, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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