It’s true – online gambling has surged in popularity over the past decade. However, it’s still largely unregulated. While strict licensing jurisdictions, good business ethics, and impartial auditors can make an online casino just as reputable as a land-based one, the lack of government regulation leaves the industry vulnerable to predators. Thus, many rogue casinos, as they are called, have sprung up with the aim to prey on players who have not done their research. Wanna know how to spot them? Here’s how.
#1: Check the AskGamblers Complaint Section
We are committed to helping players find reputable places to play. A simple solution? Take some time to look through our casino review pages. Our reviews are based on the entire life of the casino and we judge a casino based on how it has treated its players in the past.
Casinos that have proven their worth by treating players and affiliates kindly will bear our most prestigious award, the Certificate of Trust. On the other hand, if we feel that a casino exhibits rogue behaviour, it will be listed among blacklisted casinos.
“Casinos that are definitely worth your time will have our prestigious Certificate of Trust awarded to them.”
If you have any concerns about a casino, either for a withdrawal, bonus terms, slow payouts, or otherwise, you can always check our casino complaint section and see what’s up. We strive to ensure that players are treated respectfully and get the casino experience they deserve and one way to do that is to investigate what other players’ stories are and, naturally, be able to submit your own complaint.
Bottom line is: the sooner you submit your issue, the sooner we can start helping you out as a mediator.
#2: Look for Content Theft
If an online casino site can't even make a website without stealing words and pictures from others, what makes you think they will pay you?
Before joining any new online casinos, always do thorough research. Odds are if a shady casino operator copies content from a reputable casino, they will forget to change a few things. If the casino refers to itself by another casino's name, or uses another casino's images, the casino probably stole the content from the reputable establishment. This illegal act should be a bright red flag to stay away.
#3: Check the License Claim
Most shady online casinos will use a licensing jurisdiction that doesn't care about player concerns or business ethics. The strictest regulators include Gibraltar, Alderney, and the Isle of Man, so most casinos that have a license from any of these jurisdictions are already well-known.
If you stumble upon a new casino claiming to have one of these licenses, be sceptical. In fact, be sceptical for any license claim. The icon on the bottom of the website stating the licensing jurisdiction should link directly to a certification page with the casino's name on it. If it does not, tread cautiously.
#4: Ask Support Some Basic Questions
It's always best to test the customer support out before you start playing at an online casino. Think about it; it's much better to know right off the bat that they're incompetent rather than when you hit a jackpot and are having trouble withdrawing.
Our advice: ask them about sign-up promotions, signing up, banking options, selection of online slots, or anything else applicable. In addition to learning some useful information, you can look out for automated, irrelevant responses. If the support does not give you personalised information, that's a big signal that customer satisfaction is not a priority at the casino.
#5: Peruse the Terms and Conditions
We cannot stress this enough, but: you should never join an online casino without first reading the Terms and Conditions from top to bottom. After a while, it becomes obvious what information you can skim over safely and which you must thoroughly read.
“Read the casino Terms and Conditions carefully and watch out for blanket terms.”
Keep an eye out for predatory terms. Casinos should be very specific, and not use blanket terms like "spirit of the bonus" in regulating their business. Ensure that there are no obscure wagering rules, particularly for bonus play. Also check to ensure that the withdrawal timeframes are reasonable just in case you score a big win.
#6: Do a Bit of Research Yourself
If you want to make sure all your bases are covered, you can't go wrong with an inquiry through a search engine. Many people do not know how to effectively research a casino, however; just typing the casino's name will result in hundreds of affiliate pages.
What you should do instead is search terms like "(casino name) complaints", "(casino name) problems", or "(casino name) rogue" and see if you get any matches. If you do, read the pages and see if the evidence seems to indicate that the casino is not trustworthy.
Hope you’ve found our tips on how not to fall victim to a non-paying online casino useful. As long as you keep an eye out for these few things, you'll be able to have a safe gaming experience.