Complaint #1 ZigZagSport Casino

ZigZagSport Casino does not withdraw my money for 16 days

By Evgeniy M.

5 years ago

Hello!

I have been a client of this casino for a long period of time, for several years now.

Everything has always suited me, but times change ...

On 04/09/2021, I created a request to withdraw funds to the Piastrix payment system in the amount of 45,000 rubles - three requests for 15,000 rubles each. Until now (I am writing a complaint on 04/25/2021) I have not received a payment from the casino. It's been 16 days already.

I wrote to the online chat many times, I wrote a lot to the support mail and to the financial department of ZigZagSport casino.

I received the following responses from them:

1) A large flow of applications for payment from players

2) Problems with payments on Piastrix

3) Problems with payment systems due to restrictions of the Central Bank on the territory of the Russian Federation

I do not trust the support and financial department for these reasons:

1) There cannot be so many applications as to delay the payment by 16 days

2) Piastrix appeared just so that I, as a player, could deposit money in casinos and withdraw them from there. As far as I know, Piastrix did not fall under the restrictions of the Central Bank of the Russian Federation. On the contrary, it is an affordable alternative to Qiwi and Bank Cards.

I contacted support and the financial department with a question:

“Can I withdraw money to Bitcoin?”.

My question was answered like this:

“We recommend not to cancel the current withdrawal requests and to wait for the receipt of funds to Piastrix”.

I don’t understand why I need to wait for the withdrawal of money to Piastrix, it is not known how long, when there should be absolutely no problems with withdrawing money to Bitcoin.

Also, the support did not answer my questions about whether the payment to Bitcoin will be faster. Therefore, I do not understand whether I should try to withdraw money to Bitcoin.

Today (04/25/2021) I received a recommendation from ZigZagSport to divide the current three orders of 15,000 rubles into several orders of 10,000 rubles. Why this should be done is not reported. So far I have not done this, since the current applications will have to be cancelled and it is unknown how many days to wait again.

On the balance of my account, in addition to 45,000 rubles, there are also 44,127 rubles.

It is not known how long it will take to receive the entire amount from the casino ...

I am asking Askgamblers to help me resolve this situation.

I ask Askgamblers to oblige ZigZagSport Casino to pay out my winnings as soon as possible.

Disputed Casino ZigZagSport Casino

Reason Delayed payment

Amount руб.45000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

5 years ago

Dear @Dzhindos,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ZigZagSport Casino

• Representative

5 years ago

Dear DZHINDOS,

The last withdrawal request has been processed by the finance department.

Best Regards,
ZigZagSport.

Dzhindos

• Russia • 1 reviews

5 years ago

ZigZagSport, when will I receive my last payment? How many more days do you need to finish? Soon it will be two months as I wait my money

ZigZagSport Casino Complaint Stats

Resolved 14 / 27

Avg. Amount $1,026

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

ZigZagSport Casino Complaints

See all complaints for this casino

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I just want to withdraw my money to the same card that I used, not in crypto. I have tried to withdraw in crypto just to check if it was possible, but that is not possible either. They just hold my money and it's impossible to contact them.

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Wont respond to emails or process withdrawal

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I have won 1000 euro from a wanted slot game spin with 20 cents. I have won some more money betting parlays and singles on MMA. My most recent win was +183euro 4 piece parlay.

I am verified, I have been paid a withdrawal of 50 euro before.

I have requested a withdrawal of 500 euro 2 weeks ago on the 14th of september.

I have sent emails and attempted to ask the live chat, which is not live at all. It's just a leave a message request.

No ones responding anywhere. I feel like I'm being ignored.

On the bottom of the site it says " You shouldn't be worry about payouts in ZigZagSport.com. "

I am worried after reading all these reviews. I've deposited 694 euro in total. Losing some but ultimately winning in the end because of that wanted spin for 999.60 euro. But now they don't want to talk to me at all? Is it because I'm not allowed to win?

Total balance 1742

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I hope my money will give back.

Username: < username removed >

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Unresolved

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Searching the internet I realized that there are dozens of users in the same situation.

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