Complaint #8 ZigZagSport Casino

Delaying withdrawal of €1,404

By Andrew S.

4 years ago

Message on forum

I made two withdrawal requests of €1,404 in total, one withdrawal request of €1000 and the other of €404 both at 19:09 on the the 23.6.2021. I had to make two due to the fact the limit of one withdrawal transaction is €1000. I made these withdrawals to Bank card on 23.6.2021, so far to date I have received one payment of €404 with the other payment still pending even though the two were made at the same time only second apart.

I have asked the chat about the status of my withdrawal request, but they just say that they will process the request in the order of users' queue, in the shortest time.

However, it has now went over the allotted time which they state the withdrawal time frame would be as per their terms and conditions and also stated on askgamblers.com website. I have attached all relevant chat transcripts and also a photo of my account so far in regards to the withdrawal progress.

Disputed Casino ZigZagSport Casino

Reason Delayed payment

Amount €1404

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AndyShan137

• Ireland • 3 reviews

4 years ago

Askgamblers you can now close this case due to it being resolved. Thank you for your help

AndyShan137

• Ireland • 3 reviews

4 years ago

Hello,

Just an update and just to be clear the first deposit of €404 has been processed as stated above on the 30.06.2021 and I am still awaiting payment of the €1000 which was requested on the 23.06.2021 at 19:09. I have contacted support of ZigZagSport again and also complaints@emoore.com as they were the complaints email linked with the site (please see attached file/images of chat transcripts/conversations)

I am still receiving the same excuses as before:
Please, wait for your funds a little more. You will receive them. Your request was forwarded earlier to the Financial Department, that process withdrawals. They try their best to process your withdrawal faster.
We are just support team and do not process withdrawals, there is no our responsible, we can just forward requests. I understand your worries, you will receive your funds.
There are some delays in processing withdrawal requests due to increased number of requests. We're doing our best to process requests as soon as possible. We kindly ask you to wait a little longer. Anyway your request will certainly be processed.Financial Department will make all possible for your withdraw. Please, wait for it. Thank you for understanding.
Your request was forwarded earlier to the Financial Department for the faster checking. We apologize for the provided inconveniences, but I want to say, that your request will be certainly processed.
The terms of withdrawals depends from the Financial Department. We have forwarded earlier your request to them for the faster checking your request. They know about your situation and try their best to process your withdrawal faster. I understand your worries about the time of withdrawal, but I want to assure you that the funds will be withdrawn obligatorily. We apologize for the delay and the inconvenience you are facing because of long waiting. Financial Department will try to withdraw the funds in the shortest term.
We cannot tell you the accurate time when the payment will be made. Despite this, you can be assured that the funds will be withdrawn as soon as possible. Financial Department which is responsible for payments, is informed about your withdrawal request and it is doing its best to fasten the withdrawal process. Andrew, we highly appreciate your patience!
At the moment there are a little delays in processing due to increased number of withdrawal requests on the site. Please, wait for your withdrawal to be processed.

Thank you for your time and effort so far Askgamblers.com

ZigZagSport Casino Complaint Stats

Resolved 14 / 27

Avg. Amount $1,026

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

ZigZagSport Casino Complaints

See all complaints for this casino

Not possible to withdraw my funds, only in crypto??

I have made a few deposits and played two bonuses from them. I deposited in SEK and now I want to make a withdrawal to the same credit card that I used. I can't choose to withdraw to anything else than cryptocurrency for some strange reason. I have emailed them at least 15 times and asked them to fix this, but they don't reply to my emails.

I just want to withdraw my money to the same card that I used, not in crypto. I have tried to withdraw in crypto just to check if it was possible, but that is not possible either. They just hold my money and it's impossible to contact them.

Unresolved

kr4,693

Waiting for my payment of 352 Euro

Hallo! I have made on 21.07.2022 an second try withdraw per mastercard! 352 Euro! The first withdrawal I made was last year! Then after some emails and chat, I have got the info I should not make a Withdraw with skrill (I had a deposit with skrill) I should make it with Mastercard - so I did this. But since 21.07. I have not gotten any info or any money! The chat is not reachable and after I have written in the chat window about my withdrawal I have not gotten any re mail! Please help!

Unresolved

€352

Wont respond to emails or process withdrawal

Firstly I really enjoyed their site layout. But then the small nightmare came.

I have won 1000 euro from a wanted slot game spin with 20 cents. I have won some more money betting parlays and singles on MMA. My most recent win was +183euro 4 piece parlay.

I am verified, I have been paid a withdrawal of 50 euro before.

I have requested a withdrawal of 500 euro 2 weeks ago on the 14th of september.

I have sent emails and attempted to ask the live chat, which is not live at all. It's just a leave a message request.

No ones responding anywhere. I feel like I'm being ignored.

On the bottom of the site it says " You shouldn't be worry about payouts in ZigZagSport.com. "

I am worried after reading all these reviews. I've deposited 694 euro in total. Losing some but ultimately winning in the end because of that wanted spin for 999.60 euro. But now they don't want to talk to me at all? Is it because I'm not allowed to win?

Total balance 1742

Unresolved

€1,742

Doesn't pay out

I made deposits to the casino in question on April 6, 2022. I played NBA live bet and I won, I got the limits for betting and tried to withdraw the money, after that i need to verify my account. I verified the account and it has been approved. I tried several times to withdraw the money to skrill, but every time I asked why the withdrawal was not accepted, I got the answer that they are in a hurry. Well, when the withdraw had been pending for 2 weeks, I canceled and did it again, and the same thing continued, only answers came that they were in a hurry. The withdrawal was on hold for 2 months, after which I didn't get any more answers to emails. Live chat and phone number did not work. In June, I canceled and tried for a bank card, but that didn't go through either and they don't answer anything. I've also had Skrill removed from the withdrawal options in between, even though they say it's possible, I just don't see it when I try to make a withdrawal. My Skrill was also closed a while ago, so I can't withdraw there. It would be nice to get the stuck 3400 euros out.

Unresolved

€3,400

Withdrawal still not processed after six months

I've raised two withdrawals:

1. 16/12/2021 - 40,000 INR through Skrill.

2. 23/01/2022 - 26,416 INR through Skrill.

I've contacted the casino several times through live chat as well as through email in the first 4 months. They said that there are delays in withdrawals and it will take some time. For the last couple of months, they are not even responding to my emails and it has been 6 months since I raised my first withdrawal. I feel like I'm being scammed here. Please help.

Unresolved

₹66,416

Refusing to process withdrawal

I have been waiting for over 3 months for my withdrawals to be processed yet nothing has occurred. This is not the first time I am here to complain about Zigzag sport nor will it be the last. It simply doesn’t take this long to process a simple set of withdrawals. It’s clear that they are purposely refusing to process these withdrawals so I have been left with no other choice but to escalate the matter..... yet again.

Resolved

€3,000

My withdraw request super delay

I just want to complain regarding this site "zigzagsports.com" because they not giving me money from my account. I requested a withdrawal last March 27, 2022 but until now I have not received my money. They always keep responding with same messages when I follow up in email. Like "this will be processed soon" etc. etc.

I hope my money will give back.

Username: < username removed >

Unresolved

₱28,000

Extremely Delayed payment

I askekd for a withdrawal for the amount of 1000 CHF almost two months ago and some day later they asked me to divide the amount in two times, I did it and they sent me the first half.Today i wait again for the last 500 CHF, when i ask news for the money they answer ever whit the same words: There are some delays in processing withdrawal requests due to increased number of requesr

Unresolved

CHF500

Delayed payment of €99 since 14th March 2022

I have signed up with zigzagsport in Feb 22. I used a welcome bonus with my first deposit, finished the rollover, got verified and made a withdrawal. All that went well.

Then I made another deposit. When making another withdrawal of 99 euro on the 14th March 2022, that's when the problem started. Since then my payment is still pending. Several emails to supper were sent and the reply was always the same. They have delayes with payment. That's just unacceptable.

Unresolved

€99

I still did not receive my withdrawal

I have an open withdrawal request for more than a month.

I've already tried to solve the problem directly with the Casino, but I always get the same answer "please wait a little longer", but they don't even bother to say how long that "a little longer" would be.

Searching the internet I realized that there are dozens of users in the same situation.

I have cashed out at this casino other times. My account has been fully verified for several years. And I took every care to submit the withdrawal request by the same method as the deposit.

Unresolved

$444