Hello. Despite knowing that this casino has a Curacao License and I won't ever see my winnings at all, I tried to give it a chance. I signed up and used the 5€ Free Casino Bonus. After playing through the wagering requirements of 45x, I received 5€ Real Cash. So I tried my luck and went on to sporting bets and after having a lucky streak, I've climbed up to a grand total of 400€.
I even asked the support earlier, if there will be no difficulties with withdrawing after making a deposit of 10€. They assured me, that everything is going to be fine and I am free to use my Bonus for everything that I want and there is no limit on my winnings.
Now after placing my last bet, I try to login and my account is blocked. For no reason. It is simply blocked. Technically I didn't even make a deposit, yet I feel scammed, as my time that I invested into ZenCasino has been robbed and anyone who wants to try their luck here. Stay away from it.
The reviews on AskGamblers are probably all fake and I wouldn't recommend anyone to make a deposit on the site, if your money means anything to you.
I have attached my conversation with the support team from 21.02.2019 where I was assured that I'd have no problems. After contacting the support, they couldn't help me and told me to open a ticket at https://www.zencasino.com/en/support/index . Which is funny, because you can't open a ticket, if you are not logged into your account.
The support is also talking about "Voucher Abuse", which you don't even have a rule about in your Terms and Conditions. I did use two vouchers, that I found on www.gamblersjoe.com , but I didn't abuse it. I could use them both and if it isn't mean to be, it is your responsibility to put it in the Terms and Conditions.
To the Administrator of ZenCasino, don't even try to defend yourself here. You are in the wrongs. You should be ashamed of yourself. Have some honor.
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