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ZenBetting Casino - Winnings were not converted correctly

RESOLVED
Complaint Info
Disputed casino ZenBetting Casino
Reason Other
Posted on January 6, 2020

I made a deposit of 50 Cad into my account and decided to play Jungle Adventure. Prior to accepting to play the game, it asks to convert my funds to US funds. I had no problem with this and continued on to play the game. My newly converted balance was now approximately 38US. I played with this amount and managed to win 935.50US. I decided to withdraw and when I did, it instantly converted my win from 935.50US to 935.50CAD. It did not make the conversion from US to Cad resulting in losing approximately 280 CAD. I have contacted the chat forum, and they did not understand my concern which is why I am posting this. I have since withdrew 800CAD (which should have been USD) and played out the remaining 135CAD (again, this should have been USD).

I would just like to receive my correct winnings.

Posted on January 8, 2020

Ask Gamblers,

ZenBetting has contacted me privately and has informed me they have had technical issues regarding currency conversions and will be correcting this issue. They have asked me to remove this posting and I have agreed so,rly on their commitment to resolving this.

Please remove this complaint.

Regards,

Posted on January 8, 2020

Please remove my original complaint. In good faith, I am considering this resolved.

Regards,

AskGamblers
Posted on January 8, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Please be informed that complaint once published can't be removed but can be closed as Resolved, Rejected or Unresolved.

Thank you all for your cooperation.

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