ZenBetting Casino - Trying to claim bonus violation

Dear Player,

We apologise for any inconvenience caused.
You are absolutely right, the max bet of Weekend bonus is 4.00 AUD or 3.00 EUR. Unfortunately, you made approximately 20 bets of 5.00 AUD.
The max bet exceeding is bonus abuse. Your bets/wins/bonus have been voided and deposit amount was returned to your balance.
You can see bets of 5.00 AUD at the screenshots from the system records. However, you can contact us to request of game history from direct provider.
We consider this complaint unfounded and kindly ask to reject it.

Best regards,
ZenBetting

The game I was playing had the button to adjust the bet was directly Next to the spin button and was completely a mistake as soon as I realised I'd accidentally bet incorrectly I changed It back, all my winnings were made while betting within the requirements, if you guys had any decency you'd return my winnings minus the bets I made but it seems your site preys on innocent mistakes like these

Dear Player,

All T&C requirements are processing automatically by the system. We are fair casino and proceeding winnings according to T&C.


Dear AskGamblers Team,

Considering details of complaint kindly ask you to reject it as unfounded.
Thank you!

Best regards,
ZenBetting

If you were a fair casino your automated system would automatically block bets going over max bets according to your terms and conditions like real fair casinos do, your set up with predatory tactics to "confiscate" people's winnings at the slightest were I won't withdraw my complaint in hopes other players will read this and stay away from your underhanded tactics.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that ZenBetting Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.