ZenBetting Casino - Casino loggin me out and ups the maxbet

Dear ZenBetting Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

We would like to clarify situation with player.
23.12.2022. player made deposit and took the bonus. Max bet of claimed bonus is 5 euro. After wager is over, system detected several bets with max bet exceeded amount. Bonus has been nulled and deposit returned to player balance. We have requested gameplay history from services provider and resend it to the player. This gameplay history clearly shows bets over 5 euro.
We assure that do not have access to players credentials, gameplay are processed on direct game providers servers.
Also we would like to attach gameplay history from provider Wazdan.

Best wishes,
ZenBetting

Hello,

Like I requested multiple times the original statement from the casino overe you just copy paste the bets that are higher. NOT the complete wager picture. You copy paste it to excel . I NEVER seen this document.

Please explain why the time line is diffrent with a big pause in between. You are loggin me out the casino at that moment. When I returned and logged in the betsize has been changed.

It must be an error from your side. Please provide the FULL play history. So we can study the time lines.

Dear ZenBetting Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

We have ordered full gameplay history of this slot per player request. Unfortunately its not received yet. We will provide it as soon as its received, will keep you updated.
Thank you!

Best wishes,
ZenBetting

Dear ZenBetting Casino,

We are kindly asking you to let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

Unfortunately full gameplay history is still in progress, per our experience it can take from 7 till 30 days. Apologise for so long, but there is nothing we can do to speed up. We would like to solve this case as soon as possible. Will keep you updated.

Best Wishes,
ZenBetting

Dear ZenBetting Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that ZenBetting Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the ZenBetting Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Yes They closed my account and never responding to emails or complaint. I see complain tents having exactly the same issue. I am not sure how they can get away with it and Askgamblers is just rubber stamping that people breaking the maximum bet other forums are full of it.

I hope they can proof me wrong and pay me the amount is owed.

Dear all,

We have sent details to Player once again. This is all information we have received from game provider. The same information has been sent to Regulatory in October 2023. We didn’t receive from Regulatory any additional request, this information was sufficient for case closure. We have resend this information also to Askgamblers team.
We support fair game and make all efforts for Players comfort.

Best Wishes,
ZenBetting

Thank you for responding.

As you read from the first post.

" they are 10 second spins each of a higher amount. On that exact moment I get logged out of the casino."

Also it's really suspicious that this exact error is happening to many forum posters on askgamblers and others? on other forums they talking about that their complaints here get rejected I am happy this complaint went through.

" We have ordered full gameplay history of this slot per player request. Unfortunately its not received yet. We will provide it as soon as its received, will keep you updated.
Thank you! "

We are almost 1 year further. I don't think that Wazdan is delaying this. Please do the right thing release the full offical gameplay with server interruption data.

You can see it was a own system error from your casino skin. There are screenshots from your errors.

I attached the evidence once again

1. you see the bets before 1 second a spins interval then I get logged out and couldn't log in anymore i have login errors same like ALL the other people on your site with complaints.

I keep trying to login all the time!!

2. After you see another interval from spins on a total different time line.

3. 14.15pm I am allowed to go back in you see the normal regular 1 second time line I am always playing.

if you provide a ip time line from who logged in at the wazdan server 13.49pm till 13.50pm you will see it is not my IP.

Please do the correct thing this might be an error and I never broke the terms.

refund me the remaining balance it didn't even benefit me why would I do it as I know I can't bet more than 5 euro.

There is NO gain. Thank you

" We didn’t receive from Regulatory any additional request, this information was sufficient for case closure. "

There was NEVER a verdict from the license provider another lie. Give the free the data from the slots provider.