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Crazy Vegas Casino - Withdrawal still not processed although being reduced from 1400 to 200

RESOLVED
Complaint Info
Disputed casino Crazy Vegas Casino
Reason Delayed payment
Amount $ 200
Posted on December 7, 2014

I claimed 30 Free Spins on a Slot Machine and won $4, so i spent the $4 and won an amount of $1400, i tried withdrawing the $1400 and was told because i was using the money i won from the Free spins i would only be able to withdraw $200 Maximum, i have been waiting 2 Weeks for it to be withdrawn, i had now been told i can only withdraw $150 and then once again told i can only withdraw $175 due to a $25 fee for using the Swift Payment Method yet i was not told there would be a fee for doing so, i am still waiting payment and am unsure on how much i will recieve, this casino has been stuffing me around with the exact payment amount, i think it is very unfair that i won $1400 and was told that $1200 would be lost within the system and i would only recieve the $200 then to be told it will be even less.

Posted on December 3, 2014

Good day < name removed >,

The withdrawal for $1400 was limited to a maximum cashin of $200 as a result of the money being won off a no deposit bonus. As per the casino terms and conditions: https:­//w­ww.c­ra­zyv­ega­s.c­om/­pro­mot­ion­al-­ter­ms-­and­-co­ndi­tio­ns.a­spx, point 5.5.2. Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the Player win in excess of $200/£100/€150 the excess will be removed from the Players account before fulfilling the cash-in.

In regards to the payments of your winnings, a further $25 fee was charged for the withdrawal by swift payments. We have cancelled this withdrawal and made payment of $200 to your Neteller account which will not incur any fees for the processing of the transaction.

I sincerely apologize for any misunderstanding between you and the casino and wish you all the best in your future gaming.


Regards,

< name removed >

Complaints manager

suppor­[email protected]­ega­spa­rtn­erl­oun­ge.com

AskGamblers
Posted on December 6, 2014

@Antworm,
Can you please confirm that you received your funds, so we can close this complaint? Thank you.

Posted on December 6, 2014

I have finally been given my $200 through Netella, Thank You for helping me Resolve my Problem

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