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Crazy Vegas Casino owes me $14000 for over a month

RESOLVED
Complaint Info
Disputed casino Crazy Vegas Casino
Reason Delayed payment
Amount $ 14000
Posted on June 29, 2015

I won 14000 USD from casino, and i finish my documents verify at 19 May, and then wait for the payout. It took about 1 months already. I try to connect casino every few days by Live Chat and Email. and they reply me to wait and wait only, saying with do it very soon every time. I am very disappointed.

Posted on June 18, 2015

Good day Kwan,

Apologies for the delay, but we have been trying to get a hold of you for a while now. The e-mail address and telephone number we have listed has proved to be unsuccessful contacts.

Please can you provide me with an appropriate time and valid telephone number for us to discuss the status of your withdrawal. Also can you verify your email address.

Regards,

Warrick
Casino management

Posted on June 18, 2015

I dont know what do you mean " unsuccessful contacts"
my used the provided email address to contact your casino on 16 May,
which I had provide my telephone number in that email.
and I try to use "forget my password" function with my email address, and I can get the email from your system.
please check the attach files.

You can contact me any time by my phone number which I provided

Posted on June 22, 2015

Good day Kwan,

We do apologize for the delay in processing your withdrawal. We are experiencing difficulties with regards to a successful method of payment.

Your VIP host will be in contact with you soon to discuss this further.

Regards,

Preston
Complaints
Crazy Vegas Casino

Posted on June 26, 2015

Good day Kwan,

We do apologize for the delay in processing your withdrawal. Our finance department has confirmed that your withdrawal has been successfully paid via swift wire transfer. You should receive your funds within the next 1 to 3 working days.

Proof of payment will be sent to you via email.

Regards,

Preston
Complaints
Crazy Vegas Casino

Posted on June 29, 2015

Finally, I got the money today.
Thank you Ramsay and Preston from Crazy Vegas Casino.
And thank you Askgamblers.com.

Posted on June 29, 2015

Hi Kwan,

We are pleased that you received the funds and that this issue is finally resolved.

Regards,

Warrick
Casino complaints manager

Crazy Vegas Casino Complaints

  • 12 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,725 USD avg amount

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