Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Crazy Vegas Casino - Stalling 36,700 SEK withdrawal for no reason

RESOLVED
Winnypoe Sweden
Posted on April 16, 2018.

I have a withdrawal of 36700 SEK on wait, all requested documents are approved in KYC, still they cancel the withdrawal and request a new neteller screenshot which they already have approved, still i send them this, then they cancel it again, time after time. lasting now 2 weeks, i do not understand how they can have a MGA license because this is one of the silliest things ive ever seen, please help me so that they can do whats right. Everytime i go on chat they just say "we need new neteller screen" ive sent them 10 screens, all good ones, still they just keep cancelling, and i see that they close the casino soon, and i am afraid they will just scam me out of my money.

i used the welcome bonus, which i Played through all requirements without breaking any of the terms.

Posted on April 16, 2018.

Good day,

We apologise for the delay in your payment however this has now been approved. You should expect the funds with 24 hours.

Please also note that as per our Terms and Conditions found in the following link: https:­//e­n.c­raz­yve­gas.com//#
9.11. Where a sign-up bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your deposit amount and any remaining balance will be forfeited.

Regards,
Stanton
Complaints manager

AskGamblers
Posted on April 19, 2018.

Dear @Winnypoe,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Crazy Vegas Casino complaints

  • 12 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,725 USD avg amount

Have trouble with Crazy Vegas Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds