I turn to you for help and solve the problem I have with Crazy Vegas Casino.
Two years ago I played a lot in the aforementioned casino games and made the deposits for a total amount of Euro 3,396.28.
On 7 February this year Irina received from Radczuk the following email:
Hope this email finds you well.
My name is Irina and I am your VIP Relationship Host at Vegas Partner Lounge Online Casinos.
I am very happy to announce that after reviewing your account I have been assigned as your dedicated VIP Host moving forward.
Should you have any questions or queries you would like me to look over to make your gaming experience with us that much more enjoyable, please do not hesitate to contact me.
I added 50 euro free to your account to take your mind off reality and enjoy some well-deserved entertainment with us!
And on top of this on your first deposit will receive a 100% bonus up to 150 credits.
And on top of this I will upgrade your account to Gold lounge.
Please login and enjoy with my compliments.
The month of February is full of activities, but the most anticipated is the launch of a new game called Avalon II, which promises to be by far the most breathtaking online Slot game of the year.
I am really looking forward to building a successful relationship with you and hope I can bring a new and fresh approach to your gaming experience at Vegas Partner Lounge.
Hope to hear from you soon and have a great week!
Vegas Partner Lounge
The above-mentioned e-mail does not contain words such as "promotion", "bonus" compared to 50 Euro, which were donated to me (it is only to define 50 Free), nor is there wording: "terms and conditions apply".
Below paste the advertising offer, which is presented on the website of this casino:
It shows clear information on exclusive promotions and gifs for players VIP status - and I'm such a player / g Irina Radczuk have become.
When I wagered that 50 “little” more times than I should( I wager it 1470 times, I should do it 50 times) and then I decided to withdraw their winnings - 8500 Euro.
The day after winning the order I received a letter of congratulations from Irina Radczuk, where she was also given the amount of my winnings. (I attach to this email too)
Then, at the request of the department dealing with the payments had yet to send scans account for the purpose of updating my current place of residence.
After successfully verifying my account waiting for the transfer to Skrill, transfer received on Valentine's Day and he sang in the amount of 150 Euro.
In order to clarify the situation immediately contacted the live-support act casino.
The first version was that the entire amount was credited to my account, few minutes late, I talked with pit boss Abigail below I put a piece of that conversation:
Abigail: Gregorz, as per the system here it states that you failed to meet the wagering requirements for the cash-in
Me: i try to do something for 13 hours
Me: i count my wagering few minutes ago
Me: are you sure
Me: if yes i have a proof
Me: that you cheating me
Abigail: Gregorz, The finance team has stated that you did not meet wagering for the 8350 and therefore it was removed
Full chat conversation is attach to this email
Whenever I contacted live- support act casinos cause confiscation of Euro 8350 was different from the previous one , below mention that the reason I was given :
- Convert loyalty points
- Withdrawal limit to 150 Euro - 50 Euro because that got a no deposit bonus
- Do not perform the required rotation X50 - the most bizarre version because it turned X1472
Below I will present conclusions by lawyers from Malta:
Below is the conclusions that have been drawn by the Opis: Opis: cid:image001.jp[email protected]1CF6FC1.66A87100
- Your relationship is with Vegas Partner Lounge Online Casinos which is authorised by the LGA in Malta
- You were given 50 euros in your player account – this was not labelled as a ‘bonus’ or ‘promotion’
- You wagered this 1470 times and won 8500/7900 euro (there is a discrepancy between amount claimed by yourself and that stated by Irina Radczuk – kindly clarify)
- Following this win you were congratulated via email on winning 7900 euro by an employee of Vegas Partner Lounge Online Casinos (Irina Radczuk)
- You were not allowed to withdraw funds as the casino claimed that you did not fulfil the wagering requirements
- The casino’s General terms & conditions do not mention a limit on winnings / wagering requirements in relation to promotions /bonuses /no deposit bonuses
- They do say that “in addition to the standard terms and conditions, certain terms and conditions govern all promotions and special offers offered to Players. These are found under Promotional Terms and Conditions. Please visit the Promotion Terms and Conditions pages for each of our casinos. Each individual casino may publish additional terms and conditions which further govern your use of the website and casino.”
- We are of the opinion, however, that the 50 euro grant did not result from /attached to any promotion or special offer and that therefore the General Terms and Conditions should apply
- Neither did the email informing you of the 50 euro grant refer you to any special terms and conditions.
In light of the above, I am of the opinion that we should start by sending a legal letter to Vegas Partner Lounge Online Casinos requesting payment of your winnings. If we do not receive a positive reaction from them, we may proceed to file a complaint with the LGA and/or a judicial letter in court.
Below is obvious steps that can be described as clearly breaking the law by Crazy Vegas Casino
Ø Pit Boss Abigail - which is also one of the managers of the casino two days after the confiscation of my question concerning the reasons for the confiscation, replied to me as follows, that it had received information from the finance department that the seizure was carried out due to non-performance of my wagering requirements. Then, when asked whether some of the information, confirmed that it is certain.
Abigail : Gregorz , as per the system here it states That You failed to meet the wagering
Requirements for the cash-in
Abigail : Gregorz , The finance team has stated That you did not meet wagering
for the 8350 and Therefore it was removed
For this step threaten certain consequences :
Ø Whosoever, in order to gain any advantage or benefit for himself or others, shall, in any document intended for any public authority, knowingly make a false declaration or statement, or give false information, shall, on conviction,
be liable to the punishment of imprisonment for a term not exceeding two years or to a fine (multa):
Provided that nothing in this article shall affect the applicability of any other law providing for a higher punishment.
Where the document referred to in sub-article (1) is not one intended for any public authority the punishment shall be that of imprisonment not exceeding one year or a fine (multa).
Ø 308. Whosoever, by means of any unlawful practice, or by the use of any fictitious name, or the assumption of any false designation, or by means of any other deceit, device or pretense calculated to lead to the belief
in the existence of any fictitious enterprise or of any imaginary power, influence or credit, or to create the expectation or apprehension of any chimerical event, shall make any gain to the prejudice of another person,
shall, on conviction, be liable to imprisonment for a term from seven months to two years.
Ø In addition to Abigail the same information I got from Natalie;
Ø Lea - informed me that the seizures occurred because of the conversion of my loyalty points;
Ø In two interviews conducted at an interval of two on the Pit Boss Abigail - explicitly see the following things:
Ø Change the cause of confiscation - I do not understand how to proceed in this manner and also wonder if Abigail February 22 remembered as the previous conversation proceeded;
Ø Problems with reading comprehension or lack of ability to perform the simplest mathematical operations;
Ø Total disgrace himself and the entire finance department - which gave her the information that did not do the required market and a clear definition of this as the cause of my winnings confiscation - that is, unless the financial department also has problems with counting , remember that required a revolution X50 and I went X1460 , to this day I can not believe that someone can be so compromise;
Ø In conclusion it seems to me that this conversation should suffice as proof that the casino Crazy Vegas Casino - committed numerous errors and trying to deceive me and also doing it in a very inefficient way - committing more mistakes;
I sent all documents to your mail box.
Grzegorz < surname removed >
It is simply breaking the law which should be met with decisive action supervision in this case the Lotteries and Gaming Authority cancel or suspend casino licence.
Abigail: Gregorz, I unfortunately can not go on debating this issue with you, as no matter which context you put it in, your cash-in size has been restricted and you will not receive the confiscated balance