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Withdrawal request disappeared but no check received yet


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By desser
8 years ago
Message on forum
Hello,
I won 1000$ on June 10th, 2018. Asked to be withdrawn as a check.
It stayed in my account for 2 weeks then disappeared.
I thought that it was the competition of their process and a check would be received within a few days...
Still no check... going on week 5.
My paperwork is all in order as I received a check from them within the last 2 months... that one swell needed to be pushed through ask gamblers.com to get paid.
Please help again.
TY
Karine
Disputed Casino Slots of Vegas Casino
Amount $718

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
All is Settled. Received the check this morning. Thanks for all your help.
User name

Dear @desser,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Karine--

I'm very sorry for the frustration you've been having with this.

I've checked your account and I see the payment was already sent off and delivered to you, yesterday: 7/10 Paid $718 for transaction #74739848. As you can see, there was a shortfall from your requested withdrawal amount. The reason for this is because you received a bonus (coupon ICECREAM (5 of 9999)(50 free spins) for $281.25) and all bonuses are non-withdrawable. As such, the bonus amount was removed from your original withdrawal amount requested.

I wish you all the best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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