Withdrawal Unfairly Forfeited

As the Casino have renewed they offer you again "first deposit bonus". Okay Cool! I took it. everything was fine, til i went to play Wazdan slots: Book of Magic and Hungry Shark. First slot: Book of Magic i got freespins and got triggered the freespins 4x times so i got total winnings 190€ and after the freespins ended, the slot shows me a black window with an "ERROR". i was like OKAY lets reload the game and i can get my winning money attached to my balance. Sad thing happened - the game opened just normal like i was neverEVER winning there just a seconds ago (im talking my win 190€) Okay what to do next? i contact to ChatSupport and they delivered my problem forward to Thenical Support - i was like okay maybe they act "FAST" i really hoped that. meanwhile support told me that i can play forward if i want. And i did! I wanted to try the same company games so i choose Hungry Shark. In a meanwhile i got also freespins and i won about 18-19€ there. After the freespins were completed the game shows me the same black window with the letter ERROR: i was like "thank you". and the money didnt attach my balance. so the money was lost aswell. Went back to Chatsupport and tell them that another game tells me the same error. They attached this story with the first one and told me that "We contact you as soon as possible". I was again really optimistic that maybe 24h max and i get my money. Til today i have been waiting over 3days. And everytime i go to chatsupport they telling me that they waiting answer of tehnical support. Its so ridicoulus already that i dont know waht to do anymore. Money what is lost is little bit over 200€. i really appreciate when i get my money back.

I have played in the casino Wilds for a long time already and never had any issues. Unfortunately, a couple of days ago, on the twenty third August, to be precise, I got the email from the casino where they informed me that the winnings from my bonus have been confiscated due to the bonus abuse, my win was 1 200 EUR. Basically, the casino was stating that i have decreased the stake amount by 50% or more after a large win in order to complete wagering requirement while the bonus was active. I looked through the game history and found no sign for the violation they mentioned. So, next day I wrote to the casino that there should be some kind of mistake and there was no stake decrease. Well, I had no response..

Hi, Casinowilds sent me an e-mail 10nth of august saying: Hi Sunny! Dear players at CasinoWilds.com That you received this email means you are flagged as a trusted and important customer at CasinoWilds. Because we believe we can count on you, it's obvious that you can count on us too, so you get this email with a sincere and honest explanation of what has happened. As you may have noticed, we have not had any recent campaigns. This is not because we do not want to offer it, but because we have noticed that most players have taken advantage of our bonus system. Therefore, we chose to shut down all campaigns while we carefully investigated this. Now we have located and shut down these players and can gladly inform you that you are flagged as trustworthy with us and we will therefore be able to offer you much more in the future. To begin with, we have placed a 400% bonus up to € 1,000 in your account. It is already activated so just log in, choose the bonus and make a deposit. For example, you can deposit € 50 and play € 250 or deposit € 250 and play with € 1,250. Everything is up to you, of course, and the minimum deposit to take part in this offer is € 10. Another thing we have done is to raise our max bet when you play with bonus money. This has previously been € 3 but we have raised it to € 5 to make it easier to win big even with bonuses. In addition, we have removed the winnings for our bonuses so you can now unlimited profits and we have reduced the withdrawal time considerably. An important thing to consider now when you play with CasinoWilds is that you no longer play with your deposit first. When you make a deposit and have chosen a bonus, all money will count as bonus money until you have achieved the turnover requirement. Once you've finished trading, all money is obviously your real money and you can make a withdrawal whenever you want. Keep an eye out for the mail in the future, big changes will happen, so you'll get back as much as possible. If you have any questions or concerns, do not hesitate to hear from you. Sincerely The team at CasinoWild.com After taking the bonus and not being able to play i got following e-mail two days later: Hi Sunny! We want to once again tell you how sad we are that the site lay down yesterday, but you should know that we did everything in our power to get it up as quickly as possible. To compensate for the time you could not play, we offer you a nice bonus and also the chance to win 500 euros in cash. A 400% bonus up to € 1,000 is already waiting for you in your account. Just sign in, well the bonus "400% Weekend Bonus" and make your deposit. We will also give away € 500 in cash to the player with the biggest win this weekend. The draw is based on your bet and you get points for how big it is. Win / Bet = Points, ie you win € 0.50 and win € 300 on a spin or In a bonus you get 600 points. The player with the highest score this weekend receives a gratulationsmail on Monday and € 500 in cash. Keep in mind that everyone has the same chance to win regardless of your bet or wallet, hopefully you will be our big winner. We also want to remind you to keep an eye on your inbox, much will happen in the future and we guarantee you do not want to miss it! See in the casino! Sincerely The team at CasinoWilds After playing this bonus and wagered it fully which took me 2 days to complete my money just dissapered directly from my account when i tried to withdraw. I got an e-mail from their senior advisor claiming me to play in a way thats not allowed. I have always played like i played this time and lost probably the reason why i got this generous bonus offer by e-mail telling me how appreciated i am and flagged as a safe player. But this time i was lucky and won and now im being accused for play in a way thats not allowed? It seems like they send me the mail hope me to deposit and lose and if not they just tell me that i play in a way thats not allowed and dont pay me my winnings. I haven´t broke any of their terms and conditions. I was appreciated and a safe player till i won some money. Can you please contact the casino and tell them to do right by them selfs so they can stop steal costumers winnings. Best regards Sunny < surname removed >

Hi, I have found casino wilds with good promotion yesterday.So, I decided to claim their welcome bonus 200% which rollover requirements 40X as per terms.I had played whole night and enjoyed a lot to play there because of plenty of popular slots which pays really fair.First I was jumped 10X of my deposit but my balances decreases because of my bad luck!However I have wagered more than 80X so far and my balances showing withdrawable only 31 euro.So,I was decided to withdraw but problem faced into withdraw section.I can't withdraw any amount!There showing a strange new requirement is I have to wager my deposit once!! How funny!!!As I mentioned earlier I had rolled over more than 80X and my balances showing withdrawable but I can't withdraw.After that I contacted with live support who asked me to send her all screenshots what is my trouble about where She also claimed I can make withdraw request.For instance she couldn't help me to make withdraw request but she advised she will escalated this matter to their technical team.But after waited very long time,nothing happened.I never had experienced this kind of trouble ever my gambling life!So, I want to drag your attention this matter and your help will be highly appreciated. Thank you so much.

I have been playing regularly on CasinoWilds in the last three months. They changed their bonus rules about 3-4 months ago. Now real money and bonus money are separately on players' accounts. If player wins with real money, he can just forfeit the bonus and withdraw the winnings. I read their bonus terms, but was unsure if there is max bet when playing with real money. Their customer service answered that max bet rule does not apply when playing with real money. Every time I claimed a bonus, I first bet 7.5e-10e on slots with real money. If I lost real money, I changed my bet size to the maximum bet allowed (or less). If I had some nice winnings with real money, I forfeited the bonus and withdrew winnings. This happened 8 times in the last three months. Winnings were paid fast. Well, this week I got email that I have broken their bonus T&C. I had won about 400EUR with real money and forfeited the bonus. I was very surprised, I thought that I accidentally didn't have noticed that there was no more real money left and bet too much on bonus money. No, I hadn't touched the bonus money - now they just had started to interpret their rules differently, without noticing players! Max bet rule now applies too when playing with real money (the rule itself on T&C hasn't changed). Why I consider confiscation of my winnings unfair: 1) Their customer service gave wrong information 2) I played 3 months without problems with that information 3) If I was breaking the max bet rule all the time, they should have informed me about that long time ago. Not just one day decide to confiscate winnings. Their max bet rule is as follows: "When you have bonus(es) awarded to you and/or your account, whether active or inactive, you are not allowed to bet more than €3 per bet. Doing so will completely void the bonus or any redeemed amount from the bonus." I thought that this applies only when playing with bonus money (like it works in all other casinos). The other sentence says too, that even breaking the rule will void bonus or money redeemed from the bonus. Nothing about real money winnings. Anyway their customer service didn't know too how it should work... Now they still send promotion emails and they write: "Please note that we have changed the maximum bet while playing with bonus money to €3 per bet." This gives an impression that max bet applies only to bonus money. I have got final answer from the casino that they won't pay my winnings. I really hope they reconsider that decision.

Hello, I made my sign up to this casino on 30-6-2016, the name of the casino then was Bling City Casino, made a deposit of 100 euros via Neteller and got the 100 euro bonus. I start playing Pandoras Box slot game and I won 1087 euros. Because I didnt use the bonus I could forfeit the bonus of 100 and withdraw the rest 987 and I did. I first check my account that bonus hasnt been used to be sure I could withdraw. And I was correct. Casino then asked me for documents. Send them passport, ID, water bill and I was waiting for the payment. On 22-09-2016 respond me that my account is locked for investigation and it will take months !!!!! On 04-11-2016 they told me that my account is locked for ever because of suspicious activity..!!!!!! and they cant tell me more. I think they just dont want to pay my winnings. Can you please check my problem and let me know? Thank you very much