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CasinoWilds - Withdrawal Unfairly Forfeited

RESOLVED
Feyenoord26 Netherlands
Posted on April 9, 2018.

So this is the case..

I made a deposit of 20 EU with came with a 100% deposit bonus. The max bet while playing with this bonus is €3,-

I managed to wager the total amount of wagering requirement with a maximum bet of 2 euro,s. My bonus was wagered and converted to cash at 372 euro’s. No bonus was active or inactive anymore because of meeting wagering requirements.

After that i played a max. Total of 20 bets at €5,- AGAIN: BONUS WAS NOT ACTIVE OR INACTIVE ANYMORE! The wagering was met and 352,45 was converted in real cash.

I withdrawed the money, and a few hours later 332,45 was forfeited because of playing higher bets dan €3,-. How is this possible?! I already converted the bonus to real cash!!

This is illegal what there are doing, never experienced this before at all the casino’s i’ve played!

Please help me to solve this. I have screenshots of all the conversations

Feyenoord26 Netherlands
Posted on April 9, 2018.

CasinoWilds solved the issue, can you please close this complaint? Thanks in advance

AskGamblers
Posted on April 9, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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