So this is the case..
I made a deposit of 20 EU with came with a 100% deposit bonus. The max bet while playing with this bonus is €3,-
I managed to wager the total amount of wagering requirement with a maximum bet of 2 euro,s. My bonus was wagered and converted to cash at 372 euro’s. No bonus was active or inactive anymore because of meeting wagering requirements.
After that i played a max. Total of 20 bets at €5,- AGAIN: BONUS WAS NOT ACTIVE OR INACTIVE ANYMORE! The wagering was met and 352,45 was converted in real cash.
I withdrawed the money, and a few hours later 332,45 was forfeited because of playing higher bets dan €3,-. How is this possible?! I already converted the bonus to real cash!!
This is illegal what there are doing, never experienced this before at all the casino’s i’ve played!
Please help me to solve this. I have screenshots of all the conversations