Complaint #5
CasinoWilds
Took my winnings
8 years ago
Hi,
Casinowilds sent me an e-mail 10nth of august saying:
Hi Sunny!
Dear players at CasinoWilds.com
That you received this email means you are flagged as a trusted and important customer at CasinoWilds.
Because we believe we can count on you, it's obvious that you can count on us too, so you get this email with a sincere and honest explanation of what has happened.
As you may have noticed, we have not had any recent campaigns. This is not because we do not want to offer it, but because we have noticed that most players have taken advantage of our bonus system. Therefore, we chose to shut down all campaigns while we carefully investigated this.
Now we have located and shut down these players and can gladly inform you that you are flagged as trustworthy with us and we will therefore be able to offer you much more in the future.
To begin with, we have placed a 400% bonus up to € 1,000 in your account. It is already activated so just log in, choose the bonus and make a deposit. For example, you can deposit € 50 and play € 250 or deposit € 250 and play with € 1,250. Everything is up to you, of course, and the minimum deposit to take part in this offer is € 10.
Another thing we have done is to raise our max bet when you play with bonus money. This has previously been € 3 but we have raised it to € 5 to make it easier to win big even with bonuses. In addition, we have removed the winnings for our bonuses so you can now unlimited profits and we have reduced the withdrawal time considerably.
An important thing to consider now when you play with CasinoWilds is that you no longer play with your deposit first. When you make a deposit and have chosen a bonus, all money will count as bonus money until you have achieved the turnover requirement. Once you've finished trading, all money is obviously your real money and you can make a withdrawal whenever you want.
Keep an eye out for the mail in the future, big changes will happen, so you'll get back as much as possible.
If you have any questions or concerns, do not hesitate to hear from you.
Sincerely
The team at CasinoWild.com
After taking the bonus and not being able to play i got following e-mail two days later:
Hi Sunny!
We want to once again tell you how sad we are that the site lay down yesterday, but you should know that we did everything in our power to get it up as quickly as possible.
To compensate for the time you could not play, we offer you a nice bonus and also the chance to win 500 euros in cash.
A 400% bonus up to € 1,000 is already waiting for you in your account. Just sign in, well the bonus "400% Weekend Bonus" and make your deposit.
We will also give away € 500 in cash to the player with the biggest win this weekend. The draw is based on your bet and you get points for how big it is.
Win / Bet = Points, ie you win € 0.50 and win € 300 on a spin or
In a bonus you get 600 points.
The player with the highest score this weekend receives a gratulationsmail on Monday and € 500 in cash.
Keep in mind that everyone has the same chance to win regardless of your bet or wallet, hopefully you will be our big winner.
We also want to remind you to keep an eye on your inbox, much will happen in the future and we guarantee you do not want to miss it!
See in the casino!
Sincerely
The team at CasinoWilds
After playing this bonus and wagered it fully which took me 2 days to complete my money just dissapered directly from my account when i tried to withdraw.
I got an e-mail from their senior advisor claiming me to play in a way thats not allowed.
I have always played like i played this time and lost probably the reason why i got this generous bonus offer by e-mail
telling me how appreciated i am and flagged as a safe player.
But this time i was lucky and won and now im being accused for play in a way thats not allowed?
It seems like they send me the mail hope me to deposit and lose and if not they just tell me that i play in a way thats not allowed and dont pay me my winnings.
I haven´t broke any of their terms and conditions.
I was appreciated and a safe player till i won some money.
Can you please contact the casino and tell them to do right by them selfs so they can stop steal costumers winnings.
Best regards
Sunny < surname removed >
Casinowilds sent me an e-mail 10nth of august saying:
Hi Sunny!
Dear players at CasinoWilds.com
That you received this email means you are flagged as a trusted and important customer at CasinoWilds.
Because we believe we can count on you, it's obvious that you can count on us too, so you get this email with a sincere and honest explanation of what has happened.
As you may have noticed, we have not had any recent campaigns. This is not because we do not want to offer it, but because we have noticed that most players have taken advantage of our bonus system. Therefore, we chose to shut down all campaigns while we carefully investigated this.
Now we have located and shut down these players and can gladly inform you that you are flagged as trustworthy with us and we will therefore be able to offer you much more in the future.
To begin with, we have placed a 400% bonus up to € 1,000 in your account. It is already activated so just log in, choose the bonus and make a deposit. For example, you can deposit € 50 and play € 250 or deposit € 250 and play with € 1,250. Everything is up to you, of course, and the minimum deposit to take part in this offer is € 10.
Another thing we have done is to raise our max bet when you play with bonus money. This has previously been € 3 but we have raised it to € 5 to make it easier to win big even with bonuses. In addition, we have removed the winnings for our bonuses so you can now unlimited profits and we have reduced the withdrawal time considerably.
An important thing to consider now when you play with CasinoWilds is that you no longer play with your deposit first. When you make a deposit and have chosen a bonus, all money will count as bonus money until you have achieved the turnover requirement. Once you've finished trading, all money is obviously your real money and you can make a withdrawal whenever you want.
Keep an eye out for the mail in the future, big changes will happen, so you'll get back as much as possible.
If you have any questions or concerns, do not hesitate to hear from you.
Sincerely
The team at CasinoWild.com
After taking the bonus and not being able to play i got following e-mail two days later:
Hi Sunny!
We want to once again tell you how sad we are that the site lay down yesterday, but you should know that we did everything in our power to get it up as quickly as possible.
To compensate for the time you could not play, we offer you a nice bonus and also the chance to win 500 euros in cash.
A 400% bonus up to € 1,000 is already waiting for you in your account. Just sign in, well the bonus "400% Weekend Bonus" and make your deposit.
We will also give away € 500 in cash to the player with the biggest win this weekend. The draw is based on your bet and you get points for how big it is.
Win / Bet = Points, ie you win € 0.50 and win € 300 on a spin or
In a bonus you get 600 points.
The player with the highest score this weekend receives a gratulationsmail on Monday and € 500 in cash.
Keep in mind that everyone has the same chance to win regardless of your bet or wallet, hopefully you will be our big winner.
We also want to remind you to keep an eye on your inbox, much will happen in the future and we guarantee you do not want to miss it!
See in the casino!
Sincerely
The team at CasinoWilds
After playing this bonus and wagered it fully which took me 2 days to complete my money just dissapered directly from my account when i tried to withdraw.
I got an e-mail from their senior advisor claiming me to play in a way thats not allowed.
I have always played like i played this time and lost probably the reason why i got this generous bonus offer by e-mail
telling me how appreciated i am and flagged as a safe player.
But this time i was lucky and won and now im being accused for play in a way thats not allowed?
It seems like they send me the mail hope me to deposit and lose and if not they just tell me that i play in a way thats not allowed and dont pay me my winnings.
I haven´t broke any of their terms and conditions.
I was appreciated and a safe player till i won some money.
Can you please contact the casino and tell them to do right by them selfs so they can stop steal costumers winnings.
Best regards
Sunny < surname removed >
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