I have been playing at Slots of Vegas for several years, and I have had only 1 request for withdraw and that withdraw was a nightmare, but I finally got that money that took at least close to 2 months. I know the rules for using their bonus and how much the play through is. But on Sept. 6 I received a $50.00 that Slots of Vegas recently started called "Achievement Award" program. So I played with that money and won a jackpot of 1600.00, and played on that for awhile but decided to withdraw 1200.00, but before I did this I checked with the site they have just for "Achievement Award" and no where did it mention that there was any restriction on this award money. Then I was down to zero on my account so I deposited $50.00 and used a bonus code Empire350 and I knew that I would have to meet a certain amount before withdrawing any money. But I didn't win anything to withdraw, and that was on Sept.9. Just this week I got a notice that they declined my request for withdraw of my 1200.00. So I inquired why...and was given such bull. So this evening, Sept. 19, I decided to cancel my 1200.00 withdraw request, which it still showed that it was still pending??? which didn't make any sense, since they said they declined it. I have attached the live chat I had this evening with a rep name Fred. **Very confusing to me why the decline. NOT SURE IF MY ATTACHMENT IS attached so I will paste it now; All operators are currently assisting others. We appreciate your business and thank you for your patience. An operator will be with you shortly.
Hi! Thank you for using our LiveChat Service. This is 'Fred'. Please verify your Email and Phone Number while you wait.
Fred: Hi, welcome to our casino
Barsidebud: Fred can you tell me how much the is amount I can cash out
Fred: I need your email and phone number please...
Barsidebud: sure
Barsidebud: BarsidÂebuÂ[email protected]ÂxxxÂxxx.net xxx-xxx-xx33
Fred: Thank you very much for that information! Allow me one moment please.
Barsidebud: ty
Fred: You're welcome
Fred: Please hold...I am working on it
Barsidebud: ok
Fred: One more moment please. Don't forget to press the 'CLOSE' button in the upper right-hand corner when we finish our chat. This is so you can take a short satisfaction survey, and let my manager know how I did. I'll be right back with you.
Barsidebud: ok
Fred: One more moment. I apologize for the wait.
Barsidebud: no problem
Fred: Sorry for the delay, our system is a bit slow...
Fred: Thanks for your patience
Barsidebud: okay your welcome
Fred: Thank you for holding. I will be with you in a few moments.
Barsidebud: ok
Fred: As a friendly reminder, mixing funds is not allowed. This means your balance must always be $0 before you add further money to pre-existing funds in your account.
Barsidebud: okay
Fred: You should never mix any non deposit bonus (achievements points, free chips, comps, etc.) with real deposit funds; if this happens the resulting winnings will subject to review by the withdrawals department.
Barsidebud: okay...thanks for the info
Barsidebud: Fred even if I have a withdraw pending? That I can't make a deposit?
Fred: You're most welcome
Fred: Is there anything else I can help you with?
Barsidebud: and my account to play after I request a withdraw is Zero
Fred: Yes....correct
Fred: For future deposits use this bonus
Fred: 350% Match Bonus
Fred: Slots and Keno Only
Fred: No Playthrough
Fred: No Max Cash-Out
Fred: Redeem: FRENZY350
Fred: Deposit $50 or More
Fred: (Redeem Unlimited Times)
Fred: Please remember no pontoon, craps, sicbo, roulette, baccarat, pai gow, blackjack, video poker or war....anything else I can help you with? Good luck !!!
Barsidebud: so what you are saying is I have zero money to withdraw.
Fred: You can withdraw right now
Barsidebud: how much?
Fred: But the amount you will be allowed to withdraw will depend on the withdrawals department
Fred: You should never mix any non deposit bonus (achievements points, free chips, comps, etc.) with real deposit funds; if this happens the resulting winnings will subject to review by the withdrawals department.
Barsidebud: the $635.60?
Fred: Yes, correct
Barsidebud: it is showing withdrawable amount is 635.60
Barsidebud: okay, I will withdraw that amount then. Thanks for the information.
Fred: Youre welcome,. anything else?
Fred: :o]
Barsidebud: no thanks
Fred: Good night
Disputed casino | Slots of Vegas Casino | |
Reason | Bonus terms violation | |
Amount | $ 635 |
Hi Barsidebud,
We definitely had a bit of a tangle, between the mixing of funds (deposit, Achievement bonus and coupon bonus) and our lack of clarity on the terms relating to the Achievement bonus. As a result, we will be honoring your withdrawal in the amount of $635. It is my understanding that one of our senior support managers has tried to contact you to explain everything, as this was very confusing.
Should you have any further issues, please feel free to contact me.
All the best,
Tawni
Thanks for all your help in this matter, and I really do appreciate for helping. I could not have done it myself...
I will be happy with the $635.00 approved withdraw. Thanks again Askgambler, and Slots of Vegas.

Dear @Barsidebud,
Is this complaint resolved, can we close it? Thank you.
AskGamblers, I am not sure if this issue should be closed yet. I looked at my account and the amount is still in pending mode. Should I wait to see if they approve the amount before closing?

Dear @Barsidebud,
Yes we think you need to wait till its approved.
AskGamblers, he withdraw has been approved as of 09/26/2014 but will take awhile before the check will be mailed, according to their withdraw policy.
*** AskGamblers, the...
Dear Barsidebud,
Would you please let me know if you have received payment.
Thank you,
Tawni
Askgamblers, Slots of Vegas sent out the check in the amount of $635.00 and they sent me a email, with a tracking number (via Fedex). When I checked on it, the delivery date is suppose to be October 3. I think this can be close now. Thanks for all the help and I think without Askgamblers, I would never had gotten any help from the casino.
Problem is solved. I received the check in the amount of $635.01 from Slots of Vegas. Many, many thanks.
Slots of Vegas Casino Complaints
- 392 of 411 resolved
- 2 days avg response
- 2 weeks avg complaint life
- 2,952 USD avg amount
-
47 hours left
Slots of Vegas Casino - Bitcoin Withdrawal Pending Since November 29 2020
$220
Open47 hours leftSlots of Vegas Casino - Bitcoin Withdrawal Pending Since November 29 2020
First off the Casino States that For the quickest and easiest payout they recommended making deposits using Bitcoin. Which is the only method I used ...
-
Resolved
Slots of Vegas Casino - Delay in paying
$1,500
Resolved
Slots of Vegas Casino - Delay in paying
i still waiting for my payment from slot of vegas i don't understand why they can fallow they own rules if they say 7 days to be approved your ...
-
Resolved
Slots of Vegas Casino - 3 withdraws delayed
$6,109
Resolved
Slots of Vegas Casino - 3 withdraws delayed
Have 4 existing withdraw request since October 2020. One has been approved and sent out on wire 12-31 I have not received for 1167 -20 for processing ...
-
Resolved
Slots of Vegas Casino - Told Bitcoin withdrawal would be much quicker but still haven't been paid
$700
Resolved
Slots of Vegas Casino - Told Bitcoin withdrawal would be much quicker but still haven't been paid
This is the second time I've tried to make a withdrawal with slots of vegas and the second time I've had a problem. The first time I used a wire ...
Have trouble with Slots of Vegas Casino?