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Withdrawal delayed again


My withdraw of 2500 is still sitting on my account since January and still has not been approved for payment . Would like an update on the approval and expedited payment from the casino ... I did email support but have no return update from them ... don't think it should take this long to approve the withdraw from last month
Disputed Casino Slots of Vegas Casino
Amount $500

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
You can close this complaint.
User name
Dear @eolsen123,

Please let us know if there's an update regarding your ongoing complaint are you satisfied with casino explanation regarding your winnings. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.
User name
Hi Eolsen--

I've gotten to the bottom of what's happened here--it took a bit, as there were some very confusing notes attached.

The reason you did not receive your full withdrawal is this: You made a $50 deposit and used a coupon (BITMANIA). The coupon carried the following terms:

450% Deposit Bonus + 100 Free Spins on SNOWMANIA
All allowed games
30 / 60 Playthrough
10x Max Cash-Out
Redeem: BITMANIA

You'll see that there is a 10x Max Cash-Out on that coupon, so this means you were only entitled to the $500 withdrawal.

I'm so sorry for the confusion and disappointment with this.

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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