Complaint #10 Cashpot Casino

Stalling withdrawal, reduced the originally requested amount

By Kellyh6

9 years ago

Message on forum

I made a withdraw on the 28th of Feb. Which was 7 working days ago spoke to the staff on live chat after the 5 working days and they couldn't give me answers as to why it wasn't processed then today I wentered on again to asked them and they told me a withdraw had been processed for 400 but I received an email saying it was pending. The withdraw I made was for 713. Which they change after I asked why it was taking so long I've sent 2 emails complaining at the service and the fact the staff can't answer my question and I've still not heard anything back I've continously asked to speak to a manager and got nowhere. And I still don't know when I'll get my money.

Disputed Casino Cashpot Casino

Reason Delayed payment

Amount $400

Discussion

AskGamblers

• Support Team

9 years ago

Dear @Kellyh6,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Cashpot Casino

• Representative

9 years ago

We have been in contact with Ms Kelly and we are doing everything we can to resolve her issue as quickly as we can. Ms Kelly has provided some important assistance, for which we are thankful.

Kellyh6

• United Kingdom

9 years ago

Thank you. Hopefully I can get some answers without been giving the run around. And hopefully an answer as to when I'll receive all of my winnings.

Cashpot Casino

• Representative

9 years ago

We are looking into the matter that you raised. We will be in touch with you via thee-mail that you have on record with us.

Cashpot Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $387

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

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