Complaint #6 Cashpot Casino

Self excluded from the company but able to open account and deposit and play

By Yaffc

9 years ago

So basically on the 12/4 this year I permanently self excluded from euromoon casino . Owned by game tech group nv. Due to gambling problems unfortunately the other week I managed to open an account with cashpotcasino. Not knowing it was part of the same group and able to deposit. I used the same name date of birth email address and even same username. Which should of been picked up on by the casino I believe . And believe the deposits should be returned for this reason .

Many thanks

Disputed Casino Cashpot Casino

Reason Other

Amount £353

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Inactive user

9 years ago

Hi ask gamblers I can confirm this issue has been settled with cashpotcasino so it can be closed .

Many thanks

Inactive user

9 years ago

Have received email back from cashpotcasino and they are in full communication . Just waiting on a reply

Thanks

Inactive user

9 years ago

Received an email of cashpotcasino and awaiting a reply .

Cashpot Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $387

Avg. Complaint Duration 11 days

Avg. Response Time 3 days

Cashpot Casino Complaints

See all complaints for this casino

Waiting several days for a response or solution

Hello, my name is < personal info removed > I registered a month ago at the betting house with the name CASHPOt.RO I placed a barium after which I I played at the casino live baccarat and when I withdrew the money they asked me for documents, I said ok, I sent them and the documents were checked and approved a few hours later, after which they told me that they would approve my withdrawal within 12 hours, but 3 days have passed already, they don't even answer my email, and they haven't given me the money either

the account is open but the withdrawal has been pending for a few days and I can't find out what the situation is or if anything else is being asked of me, absolutely nothing because no one is answering me and even if they do answer me I'm just saying that in a few hours I will I receive a reply by email, but for 3 days like that, I haven't received any massage from them

Please solve something with them because they don't behave well with their customers at all

I will also give you screenshots from the email so that you know that no one is answering me even from the account

I'M BEGGING YOU

Unresolved

RON3,240

Stalling withdrawal, reduced the originally requested amount

I made a withdraw on the 28th of Feb. Which was 7 working days ago spoke to the staff on live chat after the 5 working days and they couldn't give me answers as to why it wasn't processed then today I wentered on again to asked them and they told me a withdraw had been processed for 400 but I received an email saying it was pending. The withdraw I made was for 713. Which they change after I asked why it was taking so long I've sent 2 emails complaining at the service and the fact the staff can't answer my question and I've still not heard anything back I've continously asked to speak to a manager and got nowhere. And I still don't know when I'll get my money.

Resolved

$400

Please Close My Account

Hello, I asked 6 days ago for this casino to close my account due to the terrible service and poor game selection however they have not emailed me back or complied with my wishes. In my view they are not a responsible casino and I would encourage people not to play there. Kind regards,

Resolved