Refusing to pay winnings or refund deposits due to bogus verification demands

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--- Original Message ---

From: < name removed >

Received: 2/11/16 4:42:16 PM BOT

To: [email protected]

Subject: Re: Your slots.lv Withdrawal Request

I just spoke with you and I will see if I have that card but unless its the card I just funded my account with I should not have to jump through hoops to get my money.... Hopefully, you should understand that but if you are going to really hold on my withdrawal it would just be best for you to fund all monies used with the card I won on that I and you allowed me to use..... I even had called and never once did anyone mention anything when I was depositing.... I would lime for a supervisor to call me as you may just be going off of some policy that is set up to obviously scam people.

Thanks in advance

Best regards

On Feb 11, 2016 1:15 PM, wrote:

Thank you for your withdrawal request dated Thu, Feb 11, 2016 for the amount of

US$ 980.00. Your Withdrawal Reference Number is 74779578.

Our records indicate that we require the following documentation from you:

Credit Card Verification Form for Visa 425473......2374

The required form(s) can be found at:

http://www.slots.lv/help/how-do-I-verify-my-credit-card-or-bank-account-

information

Once your documentation has been received and verified, we will continue with your withdrawal request.

Sincerely,

slots.lv Withdrawals Team

------ Please do not remove your unique tracking number! ------

<<#2038329-15048800#>>

< name removed >

Feb 12 (11 days ago)

to lv

I checked with my bank and I have never had a card with the last 4 digits that your requesting proof of. Please explain to me why this is needed since I did not fund my acct with that??? Also why are you not requesting this for the card that funded these winnings ???? (As it is a new card)

Slots.lv Customer Service

Feb 12 (11 days ago)

to me

Hi < name removed >,

Thanks for your reply.

As previously stated, we advise you to call us during your convenient time to discuss this further.

Best Regards,

Customer Service

Slots.lv

< name removed >

Feb 12 (11 days ago)

to lv

I tries to call and they would not forward to a supervisor. You can answer my questions through email. So are u going to withdrawal my monies if I am not able to provide it? Its a simple yes or no if i dont here back from you by 8 pm my time I'm going to assume I am correct. This is unacceptable that I am having to go threw this on a card that was not used to fund my account. Especially when I had called in to make deposits nobody wanted to verify any card when taking the monies. Now it's a question on a card I didn't use to fund my acct on these winnings???? I hope you treat this issue the same way you would want to be treated by a company that you spend a lot of money with of it were u in my shoes. I'm taking this very seriously as I should have never spent the money in the first place

Slots.lv Customer Service

Feb 12 (11 days ago)

to me

Hi < name removed >,

Thanks for your reply.

We'd like to discuss this over the phone. Your withdrawal request won't go through unless your account is fully verified.

We suggest you call us at 1-855-446-3770 during business hours to speak to our Financial Team.

Should you require further assistance, let us know.

Best Regards,

Customer Service

Slots.lv

< name removed >

Feb 12 (11 days ago)

to Slots.lv

That did not answer my question or maybe it did. I do not have that card I'm pretty sure it was a pretty paid cause I looked online with other places I use my card even utilities and I've used a card with those last 4. So I guess my account according to you can't be verified. I'm letting u know right now that if you were reputable AT ALL you would of required it back then and another red flag is your not even concerned about requesting the card I just funded my account with over 200 dollars. And you certainly wouldn't let me make phone deposits without making me aware of this little minor detail which I believe you conveniently leaving out scamming people. I'll let you know just as you probably wouldn't want to be scammed out of your money a single mother of two children and her income being THE only income I WILL MAKE IT MY PERSONAL LIFE MISSION TO MAKE PEOPLE AWARE OF THIS LOW STANDARD PRACTICES . THANK U FOR YOUR CONFIRMATION

Slots.lv Customer Service

Feb 13 (10 days ago)

to me

Hello < name removed >,

Thanks for your reply. We’re sorry if you feel that we weren’t able to answer your question.

Again, call us on the number provided on the previous email to talk to our Financial Team.

If you require further assistance, please let us know.

Best Regards,

Customer Service

Slots.lv

< name removed >

Feb 13 (10 days ago)

to Slots.lv

Like I said I have tried to call and I'm not gonna do this with you folks. You have my number u call me. If u don't then I know what I got to do.

Slots.lv Customer Service

Feb 13 (10 days ago)

to me

Hi < name removed >,

Thanks for contacting Slots.lv Customer Service.

Our Financial Team will contact you via the number on file in approximately 24-48 hours.

If you'd like to have this issue resolved sooner, give us a call at 1-855-446-3770 between the hours of 9:00a ET to 8:30p ET. We're currently available to take your call.

Have a fantastic day,

Customer Service

Slots.lv

Account disabled after withdrawal and verification delays despite multiple submissions

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Click here to Reply or Forward

10.76 GB (16%) of 65 GB used

Manage

Terms - Privacy

Last account activity: 4 minutes ago

Details

They are rude when asking why they will not explain reasoning on getting this verification and not the card used to fund my account. I want a refund of all monies spent with them or paid my winnings.

Disputed Casino Slots.Lv Casino

Reason Verification issues

Amount $1000

Discussion

AskGamblers

• Support Team

10 years ago

Dear @fb_10207205202141594,

Are you satisfied with the casino's response, can we close the complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

Slots.Lv Casino

• Representative

10 years ago

Hello,

Our Player Advocacy Team was able to reach out to the player this week and assist with verifying their information. The account is now up to date and a withdrawal was approved yesterday.

Best regards,

Slots.lv

AskGamblers

• Support Team

10 years ago

Any news?

Slots.Lv Casino

• Representative

10 years ago

Hello,

We’re sorry to hear about the poor experience you had recently with the verification process. The security of your account is of the utmost importance to us, and we’ll have someone contact you this afternoon to discuss the situation.

Best regards,

Slots.lv

Slots.Lv Casino Complaint Stats

Resolved 38 / 67

Avg. Amount $7,758

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Slots.Lv Casino Complaints

See all complaints for this casino

My account with Slots.lv has been disabled since February 14, immediately after my $950.78 withdrawal was declined without any explanation. Since that moment, I have complied with every request, submitted every document multiple times, and followed every instruction given to me. Despite this, Slots.lv has provided no meaningful update, no timeline, and no justification for the ongoing delay.

Verification Submissions (Documented and Confirmed):
• February 14: First full submission (ID front/back, ID selfie, proof of address)
• February 14: Two follow‑ups asking if documents were received
• February 24: Second submission / follow‑up with attachments
• February 27: Third submission implied (casino confirms documents under review)
• March 5: Fourth submission (explicit resubmission of all documents)
• March 6: Fifth submission (attachments included again)

Every submission was clear, full‑page, and fully legible. There is no reasonable basis for claiming otherwise.

Despite this, I continued receiving repetitive, generic responses stating that my account was “under review,” with no explanation for why the review was taking weeks instead of the 24–48 hours repeatedly promised by Slots.lv.

On March 6, Slots.lv Financial Services confirmed that my documents were received and forwarded to their Security Team. No reason was provided for this escalation, no details were offered, and no timeline was given. My account has now been disabled for weeks with no transparency and no progress.

For context, I am a verified player on multiple major platforms, including VIP‑level accounts elsewhere, such as BVX (invite‑only). I have never experienced verification delays anywhere close to this length on any other site. The issue here is not my documentation — it is the casino’s lack of communication and failure to follow its own stated timeframes.

Slots.lv declined my withdrawal, disabled my account immediately afterward, and has since provided nothing but vague, repetitive messages. This is not standard practice, and it is not acceptable.

Requested Resolution:
• Completion of the verification/security review
• Restoration of my account access
• Reprocessing of my $950.78 withdrawal
• Release of any eligible funds

I have cooperated fully and repeatedly. At this point, I am requesting AskGamblers’ assistance because Slots.lv has failed to provide any reasonable explanation or resolution despite multiple submissions and multiple follow‑ups over several weeks.

Bonus terms intentionally vague

$951

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Missing Points Promotion in Notifications

On 6/14 got notification of a free 1,000,000 points being added, got them every day prior but today they didn't show. Contacted service and they were of no help, and insisted an "escalation" which NEVER gets anything accomplished.

Please add the points you falsely advertised to me and then presented nothing. I have the proof to back up that i rec'd notification.

Slot diamond reef froze during bonus

Slot Diamond Reef froze during my bonus on March 17-2024 at around 2:00 pm. I sent photos and asked right away with live chat. I was told send email and photos. I did, half hour later slot fine, my bonus gone with money I won. Its March 21. At least 5 emails about clearing my browser. None about my money .

4k withdrawal declined and the communication is minimal

Completed my wager contribution (miracle in itself). Made a withdrawal for $4095.60, waited standard time for request to process. Instead received and email that said my withdrawal was decline.

Tried to access my account, it was disabled. Reached out to customer service, went through a grilling verification process. Got verified and after all that was told my account in under review and that they'd get back to me but no actual time frame as to when.

It's pretty frustrating how this site is so quick to allow you to put your money in but, to take it out they give you the run around.

Slots lv declined withdrawal and has disabled account pending review

$4,096

I’m a new player to slots.lv and having lost around $1500 on using their site I finally had a nice run and was up around $7200. I submitted a withdrawal request on 8/25 and it was pending review when I received an email saying I need to verify the account in order to withdraw funds. When I tried to log on in order to verify I’m my identity I received a message that my account was disabled and to contact customer support. I then saw an email saying that my account was under review and that I would hear back when the investigation was complete. Since then I have talked with their customer support team who told me the review would be completed within 24-48hrs. It has now been 5 days and I can no longer chat with their customer support team on phone or via live chat and they have stopped responding to my emails. I’m at a loss as to what I should do.

$7,200

Payment not receive

It’s been 4 weeks since I won 7000 dollars and haven’t received any money and can’t access my account. At first they asked me to verify my identity and I did successfully. After they said my account is under review and it’s been 4 weeks since not received any good then wait and wait. So all I want is the money that I won because when I have been loosing money on the site I never received a text about reviewing, Once I hit they have a review which being there for almost a month now.

Account under investigation, no info so far

$7,000

I’ve been losing on Slots LV for months. I finally started winning and now my account is under investigation. All of a sudden I can not call slots lv to speak to anyone. They will not give a time frame on how long my account will be under investigation. They do not mind taking your money but as soon as it’s time to get paid they find a way to not have to pay. I’ve been playing on slots LV for a few months now. I finally won $800 last week. I withdrew my funds without an issue. I won again the following week $12,000. I withdrew $2,500 no issue. The following day I received an email stating that my account is under investigation. I did not break any rules. My account has been under investigation since Monday.

I won money and then they lock my account

$9,500

I was Leary when I signed up to play this game, only because some of the reviews were terrible! But I also seen some of the good ones. Well I should have followed my gut instinct! I won 525 dollars and wanted to cash out. All of a sudden after putting all of my own money into slots.lv, and then winning. My account tells me my password is not correct, so I change it. When I change it, it all of a sudden doesn't allow me to access my account. I got with customer support and they said the "unlocked" my account and I should be good to go. WELL NO! I wasn't, so they gave me other steps to try and process. This website not only stole my money, but took my earnings. I am highly upset, I took screenshots of my entire conversation with slots.lv, and when I called them out on it, the chat crashes. I will be posting these screenshots if they do not give me my money that I won.

Account disabled after winning 24k USD

$525

My son told me about slots.lv a while back and I decided to give it a try about a week ago. I'm new to online gaming so wasn't too sure what to expect but figured it might be fun. I ended up hitting big a few times and kept playing, I couldn't believe it.

After playing through the bonus I hit big on a slot ($12,000) and brought my winnings up to about $24,000. Immediately after the big win it kicked me off, I tried logging back in but it said my account was disabled.

I received an email saying that my account was under investigation after they found suspicious activity in the account. I contacted customer service and each time they informed me that my account was under investigation, they cant tell me why or how long it will take. I was told slots.lv was a good casino and am wondering if other people have experienced this same event. Well after hearing nothing from slots.lv

I did some searching I found AskGamblers. I am hoping they can help me figure out what is going on and help resolve this issue, that is a lot of money to just be left in the dark over.

My account has not been closed, it is disabled with no update or reason why.