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I won money and then they lock my account


3 years ago

I was Leary when I signed up to play this game, only because some of the reviews were terrible! But I also seen some of the good ones. Well I should have followed my gut instinct! I won 525 dollars and wanted to cash out. All of a sudden after putting all of my own money into slots.lv, and then winning. My account tells me my password is not correct, so I change it. When I change it, it all of a sudden doesn't allow me to access my account. I got with customer support and they said the "unlocked" my account and I should be good to go. WELL NO! I wasn't, so they gave me other steps to try and process. This website not only stole my money, but took my earnings. I am highly upset, I took screenshots of my entire conversation with slots.lv, and when I called them out on it, the chat crashes. I will be posting these screenshots if they do not give me my money that I won.

Disputed Casino Slots.Lv Casino
Amount $525

Discussion

User name

Dear @hlarson1407,

Please let us know if there are any updates regarding your ongoing complaint.

In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi there! We have no additional update as we were unable to corroborate the player's inquiry nor have they contacted our Customer Service team as suggested.

Thank you
SlotsLV
User name

Dear Slots.Lv Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name
Hi there! We apologize for the delayed response. We've reviewed your account but were unable to corroborate these details you've shared. Please reach out to our Customer Service team via Live Chat so we can discuss further.

Thank you
SlotsLV

Slots.Lv Casino Complaint Stats

Resolved 38 / 67
Avg. Amount $7,758
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

Slots.Lv Casino Complaints

See all complaints for this casino
Account disabled after withdrawal and verification delays despite multiple submissions
My account with Slots.lv has been disabled since February 14, immediately after my $950.78 withdrawal was declined without any explanation. Since that moment, I have complied with every request, submitted every document multiple times, and followed every instruction given to me. Despite this, Slots.lv has provided no meaningful update, no timeline, and no justification for the ongoing delay.

Verification Submissions (Documented and Confirmed):
• February 14: First full submission (ID front/back, ID selfie, proof of address)
• February 14: Two follow‑ups asking if documents were received
• February 24: Second submission / follow‑up with attachments
• February 27: Third submission implied (casino confirms documents under review)
• March 5: Fourth submission (explicit resubmission of all documents)
• March 6: Fifth submission (attachments included again)

Every submission was clear, full‑page, and fully legible. There is no reasonable basis for claiming otherwise.

Despite this, I continued receiving repetitive, generic responses stating that my account was “under review,” with no explanation for why the review was taking weeks instead of the 24–48 hours repeatedly promised by Slots.lv.

On March 6, Slots.lv Financial Services confirmed that my documents were received and forwarded to their Security Team. No reason was provided for this escalation, no details were offered, and no timeline was given. My account has now been disabled for weeks with no transparency and no progress.

For context, I am a verified player on multiple major platforms, including VIP‑level accounts elsewhere, such as BVX (invite‑only). I have never experienced verification delays anywhere close to this length on any other site. The issue here is not my documentation — it is the casino’s lack of communication and failure to follow its own stated timeframes.

Slots.lv declined my withdrawal, disabled my account immediately afterward, and has since provided nothing but vague, repetitive messages. This is not standard practice, and it is not acceptable.

Requested Resolution:
• Completion of the verification/security review
• Restoration of my account access
• Reprocessing of my $950.78 withdrawal
• Release of any eligible funds

I have cooperated fully and repeatedly. At this point, I am requesting AskGamblers’ assistance because Slots.lv has failed to provide any reasonable explanation or resolution despite multiple submissions and multiple follow‑ups over several weeks.
Status solved Resolved
$951
Slots.Lv Casino -Sscammed me out 4700

I regret not doing more due diligence before playing here.


First, I started playing here on Sunday Aug 14th. I setup an account made a deposit and played through the requirements. After I had won about 5200$ off of 130-140$ btc deposit.


Around 4700$ I submitted a withdrawal for 2500$ The following morning I logged in and my account was disabled. I also had an email that stated I was considered a professional player and was on a list. Keep in mind. Never played here, and How in the world could I be a professional at a game of chance. If I was ‘professional’ I wouldn’t be arguing w an online casino over a couple thousand dollars.

They have a link to a gaming commission site and I submitted a complaint. They asked for my player ID, I didn’t have it. I asked customer service what is my ID for the gaming commission and was told they could not provide it to me. Company policy. I have the screen shots. I then received another email that said an investigation into my account was going on and in 48-72 hours I’d hear something and to also not mention this on social media, to the media etc. We’ll fast forward to today 8/23 I get an email stating I broke a refer a friend bonus. To which I wasn’t referred or had referred anyone, and my accounts were linked to other accounts. Which it isn’t. I’ve asked for the proof or just ‘ facts’ to come to a conclusion like this. To which none was given. I was referred to the public terms and conditions.

Okay, I am a new player that has never played here. Not associated with anyone that I know that has. And the casino won’t levelset with me to prove what they think is a breach is inaccurate.

This site is a complete scam. Read the Reddit reviews and ignore the 2-3 outliers claiming they are legit. avoid at all costs.

Status unsolved Unresolved
$4,700