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Slots lv declined withdrawal and has disabled account pending review


2 years ago

I’m a new player to slots.lv and having lost around $1500 on using their site I finally had a nice run and was up around $7200. I submitted a withdrawal request on 8/25 and it was pending review when I received an email saying I need to verify the account in order to withdraw funds. When I tried to log on in order to verify I’m my identity I received a message that my account was disabled and to contact customer support. I then saw an email saying that my account was under review and that I would hear back when the investigation was complete. Since then I have talked with their customer support team who told me the review would be completed within 24-48hrs. It has now been 5 days and I can no longer chat with their customer support team on phone or via live chat and they have stopped responding to my emails. I’m at a loss as to what I should do.

Disputed Casino Slots.Lv Casino
Amount $7200

Discussion

User name

Dear Slots.Lv Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
It’s extremely concerning as I still don’t even know why the account is being investigated. Just providing some sort of clarification as to why my account is being investigated would something at least. I can provide whatever information is needed as well to help move the investigation along, but at the moment I have been left completely in the dark. Slots.lv didn’t have any problem accepting $1500 in deposits from my end but the moment a withdrawal was requested the account was disabled with no justification as far as I can tell.
User name
Hi there, we imagine this would be concerning and we see that the mentioned account investigation is indeed ongoing. While there are no updates yet available and there's no current timeframe for a resolution, you will be the first one notified via e-mail when the reviews are completed. We kindly ask for your patience while the investigation continues.

Regards,
Slots.lv

Slots.Lv Casino Complaint Stats

Resolved 38 / 67
Avg. Amount $7,758
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

Slots.Lv Casino Complaints

See all complaints for this casino
Account disabled after withdrawal and verification delays despite multiple submissions
My account with Slots.lv has been disabled since February 14, immediately after my $950.78 withdrawal was declined without any explanation. Since that moment, I have complied with every request, submitted every document multiple times, and followed every instruction given to me. Despite this, Slots.lv has provided no meaningful update, no timeline, and no justification for the ongoing delay.

Verification Submissions (Documented and Confirmed):
• February 14: First full submission (ID front/back, ID selfie, proof of address)
• February 14: Two follow‑ups asking if documents were received
• February 24: Second submission / follow‑up with attachments
• February 27: Third submission implied (casino confirms documents under review)
• March 5: Fourth submission (explicit resubmission of all documents)
• March 6: Fifth submission (attachments included again)

Every submission was clear, full‑page, and fully legible. There is no reasonable basis for claiming otherwise.

Despite this, I continued receiving repetitive, generic responses stating that my account was “under review,” with no explanation for why the review was taking weeks instead of the 24–48 hours repeatedly promised by Slots.lv.

On March 6, Slots.lv Financial Services confirmed that my documents were received and forwarded to their Security Team. No reason was provided for this escalation, no details were offered, and no timeline was given. My account has now been disabled for weeks with no transparency and no progress.

For context, I am a verified player on multiple major platforms, including VIP‑level accounts elsewhere, such as BVX (invite‑only). I have never experienced verification delays anywhere close to this length on any other site. The issue here is not my documentation — it is the casino’s lack of communication and failure to follow its own stated timeframes.

Slots.lv declined my withdrawal, disabled my account immediately afterward, and has since provided nothing but vague, repetitive messages. This is not standard practice, and it is not acceptable.

Requested Resolution:
• Completion of the verification/security review
• Restoration of my account access
• Reprocessing of my $950.78 withdrawal
• Release of any eligible funds

I have cooperated fully and repeatedly. At this point, I am requesting AskGamblers’ assistance because Slots.lv has failed to provide any reasonable explanation or resolution despite multiple submissions and multiple follow‑ups over several weeks.
Status solved Resolved
$951
Slots.Lv Casino -Sscammed me out 4700

I regret not doing more due diligence before playing here.


First, I started playing here on Sunday Aug 14th. I setup an account made a deposit and played through the requirements. After I had won about 5200$ off of 130-140$ btc deposit.


Around 4700$ I submitted a withdrawal for 2500$ The following morning I logged in and my account was disabled. I also had an email that stated I was considered a professional player and was on a list. Keep in mind. Never played here, and How in the world could I be a professional at a game of chance. If I was ‘professional’ I wouldn’t be arguing w an online casino over a couple thousand dollars.

They have a link to a gaming commission site and I submitted a complaint. They asked for my player ID, I didn’t have it. I asked customer service what is my ID for the gaming commission and was told they could not provide it to me. Company policy. I have the screen shots. I then received another email that said an investigation into my account was going on and in 48-72 hours I’d hear something and to also not mention this on social media, to the media etc. We’ll fast forward to today 8/23 I get an email stating I broke a refer a friend bonus. To which I wasn’t referred or had referred anyone, and my accounts were linked to other accounts. Which it isn’t. I’ve asked for the proof or just ‘ facts’ to come to a conclusion like this. To which none was given. I was referred to the public terms and conditions.

Okay, I am a new player that has never played here. Not associated with anyone that I know that has. And the casino won’t levelset with me to prove what they think is a breach is inaccurate.

This site is a complete scam. Read the Reddit reviews and ignore the 2-3 outliers claiming they are legit. avoid at all costs.

Status unsolved Unresolved
$4,700