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4k withdrawal declined and the communication is minimal


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By Yk66
2 years ago

Completed my wager contribution (miracle in itself). Made a withdrawal for $4095.60, waited standard time for request to process. Instead received and email that said my withdrawal was decline.

Tried to access my account, it was disabled. Reached out to customer service, went through a grilling verification process. Got verified and after all that was told my account in under review and that they'd get back to me but no actual time frame as to when.

It's pretty frustrating how this site is so quick to allow you to put your money in but, to take it out they give you the run around.

IMG_2378.png
Disputed Casino Slots.Lv Casino
Amount $4095.6

Discussion

User name
Hi there! As previously advised, the player will be updated via email once the account review is completed. At this time, there are no additional updates.

Regards
SlotsLV
User name

Dear Slots.Lv Casino,

We respectfully request that you provide a timeframe for the conclusion of the investigation, considering the duration of time that has already passed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed. After the investigation is finished, feel free to ask for the complaint to be reopened.

Thanks in advance for your cooperation.

User name loyalty-level-2
Going on a month of waiting, still no response after complying with all their asks.
User name
Hi there! At this time there are no updates available as the account review is still ongoing. Once an update is available, this will be communicated via email directly to the player. Yk66, we apologize for any inconvenience caused while this review is ongoing. You will be updated as soon as possible, once completed.

Slots.Lv Casino Complaint Stats

Resolved 38 / 67
Avg. Amount $7,758
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

Slots.Lv Casino Complaints

See all complaints for this casino
Account disabled after withdrawal and verification delays despite multiple submissions
My account with Slots.lv has been disabled since February 14, immediately after my $950.78 withdrawal was declined without any explanation. Since that moment, I have complied with every request, submitted every document multiple times, and followed every instruction given to me. Despite this, Slots.lv has provided no meaningful update, no timeline, and no justification for the ongoing delay.

Verification Submissions (Documented and Confirmed):
• February 14: First full submission (ID front/back, ID selfie, proof of address)
• February 14: Two follow‑ups asking if documents were received
• February 24: Second submission / follow‑up with attachments
• February 27: Third submission implied (casino confirms documents under review)
• March 5: Fourth submission (explicit resubmission of all documents)
• March 6: Fifth submission (attachments included again)

Every submission was clear, full‑page, and fully legible. There is no reasonable basis for claiming otherwise.

Despite this, I continued receiving repetitive, generic responses stating that my account was “under review,” with no explanation for why the review was taking weeks instead of the 24–48 hours repeatedly promised by Slots.lv.

On March 6, Slots.lv Financial Services confirmed that my documents were received and forwarded to their Security Team. No reason was provided for this escalation, no details were offered, and no timeline was given. My account has now been disabled for weeks with no transparency and no progress.

For context, I am a verified player on multiple major platforms, including VIP‑level accounts elsewhere, such as BVX (invite‑only). I have never experienced verification delays anywhere close to this length on any other site. The issue here is not my documentation — it is the casino’s lack of communication and failure to follow its own stated timeframes.

Slots.lv declined my withdrawal, disabled my account immediately afterward, and has since provided nothing but vague, repetitive messages. This is not standard practice, and it is not acceptable.

Requested Resolution:
• Completion of the verification/security review
• Restoration of my account access
• Reprocessing of my $950.78 withdrawal
• Release of any eligible funds

I have cooperated fully and repeatedly. At this point, I am requesting AskGamblers’ assistance because Slots.lv has failed to provide any reasonable explanation or resolution despite multiple submissions and multiple follow‑ups over several weeks.
Status solved Resolved
$951
Slots.Lv Casino -Sscammed me out 4700

I regret not doing more due diligence before playing here.


First, I started playing here on Sunday Aug 14th. I setup an account made a deposit and played through the requirements. After I had won about 5200$ off of 130-140$ btc deposit.


Around 4700$ I submitted a withdrawal for 2500$ The following morning I logged in and my account was disabled. I also had an email that stated I was considered a professional player and was on a list. Keep in mind. Never played here, and How in the world could I be a professional at a game of chance. If I was ‘professional’ I wouldn’t be arguing w an online casino over a couple thousand dollars.

They have a link to a gaming commission site and I submitted a complaint. They asked for my player ID, I didn’t have it. I asked customer service what is my ID for the gaming commission and was told they could not provide it to me. Company policy. I have the screen shots. I then received another email that said an investigation into my account was going on and in 48-72 hours I’d hear something and to also not mention this on social media, to the media etc. We’ll fast forward to today 8/23 I get an email stating I broke a refer a friend bonus. To which I wasn’t referred or had referred anyone, and my accounts were linked to other accounts. Which it isn’t. I’ve asked for the proof or just ‘ facts’ to come to a conclusion like this. To which none was given. I was referred to the public terms and conditions.

Okay, I am a new player that has never played here. Not associated with anyone that I know that has. And the casino won’t levelset with me to prove what they think is a breach is inaccurate.

This site is a complete scam. Read the Reddit reviews and ignore the 2-3 outliers claiming they are legit. avoid at all costs.

Status unsolved Unresolved
$4,700