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Cool Cat Casino - Where's my payment? Again...

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
shea26 United States Message
Posted on January 23, 2016

I made my withdrawal on December 15th. It's now January 22, and I have still not received payment. I followed up on December 23rd to make sure they had all the necessary information to process my payment. I was asked to fill out a couple forms, and it was all submitted back to them the same day.

On January 18th, I was told my payment would be sent to the processor that day or the next, and I would be notified when that happened. I'm not sure what that means, but I was glad to hear process was apparently being made. However, after following up with my 'VIP Manager' the next 3 days to get confirmation, I keep getting the same response that he is waiting to hear back from the finance department. It's getting pretty ridiculous.

AskGamblers
Posted on January 26, 2016

Dear @shea26,

Any update regarding your complaint? Thank you.

shea26 United States Message
Posted on January 26, 2016

I received an email today stating they are awaiting confirmation and that they will send me another email once my payment is sent.

Posted on January 28, 2016

Hi shea26,

Just to follow up, this payment was sent for processing on the 22nd and I would imagine you'll receive the payment to your card by early next week at the absolute latest (if not, sooner).

All the best,

Tawni

shea26 United States Message
Posted on January 29, 2016

Nothing new to report. Still have not received payment.

AskGamblers
Posted on February 1, 2016

Dear @shea26,

Did you receive your payment, can we close this complaint as resolved? Thank you.

shea26 United States
Posted on February 1, 2016

No, still have not received payment

shea26 United States
Posted on February 2, 2016

Payment received. Thank you

Posted on February 3, 2016

Hi shea26,

So happy to hear you've received the funds and again, apologies for the delay.

Thank you for posting and updating.

All the best,

Tawni

AskGamblers
Posted on February 5, 2016

Based on the player's last post we consider this case as resolved and officially closed.

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