Payment ignored

Hello AskGamblers,

I am submitting a formal complaint against WeltBet.

I have already provided all my documents and evidence. I won a large amount of money without any bonus, using only my own deposited funds. Despite this, this morning WeltBet blocked my account without justification.

I want AskGamblers to review my case urgently. I followed all rules, I wagered correctly, and I respected all terms. WeltBet had no valid reason to block my account after my legitimate win.

I sent emails, I try to contact them via chat online, no one answers me.

Please confirm receipt of my complaint and advise on the next steps. They read my messages but dont answer

Find attached all the proof

Thank you

I can't log into my acc after I submit withdraw, only $ 46 and then they are close my account...........??

I do verification with my ID card. I didn't know what happen, if I break the rules in terms and Conditions, it doesn't matter to me if my acc is closed.

Thank you askgamblers !!

Note :

I’m attaching some more evidence, I’ve already asked them but there hasn’t been a single word of response from them. You can try logging into my account.

• Email: < email removed >
• Password: < email removed >

I originally had this Welbet account a few months ago, but yesterday, September 16, I received an email about 10 free spins sent to me by them. I started trying those free spins and eventually won up to $47. After completing the wager, I began verifying my identity because I wanted to withdraw my winnings. A few hours later, I was curious and tried, “Can I make a withdrawal without depositing first?” and then I tried to withdraw. Like other gambling sites that I’ve tried to withdraw without depositing, they would usually cancel my withdrawal. But at Welbet Casino is they immediately blocked my account, and I started thinking whether Welbet is upset with me because I tried to withdraw without depositing first...

That's why I don't have a single piece of evidence like a deposit slip to them because I haven't made even one deposit, this really is my biggest mistake. If the AskGamblers team can't negotiate with them due to insufficient evidence, I am willing to let my account go, at least we can warn other players to be more careful with that gambling site. You don't need to worry too much about it, the AskGamblers website gives much much more valuable knowledge that I really need compared to my account hahah, more power to AskGamblers !!

Sorry, if possible, could you edit my complaint because it contains my ID and password, in case my complaint ends up being published.

My €600 withdrawal has been pending for more than 60 hours.

The amount is not particularly large — it is only €600 — so I am having difficulty understanding why the withdrawal has been delayed for more than 60 hours.

The explanation given by WeltBet Casino is that they are currently carrying out an update to their payment system and that withdrawals are temporarily affected.

However, this explanation does not appear entirely consistent with what I can see from my account. Deposits are still working, while withdrawals are apparently the only payment function affected. This makes me question whether the stated technical issue is the actual reason for the delay.

I understand that technical issues can occur, but I believe that a withdrawal of €600 should not remain pending for more than 60 hours without a clear explanation and a reasonable timeframe for payment.

I am therefore asking AskGamblers to assist me in obtaining a clear explanation from WeltBet Casino and, most importantly, to have my €600 withdrawal processed as soon as possible.

I can provide screenshots of the withdrawal status and the communication with the casino as evidence.

Hello,

This casino has changed its operators and from that moment nothing is same as before.

Firstly, I tried to enter my account on which I have left around 400euros to play with for casino for fun play because I was using a lot weltbet before it changed its platform.

I had difficulties with that part too. They told me that I have never had an account with them, although they were wrong and they found my account and apologiezed that it was their mistake and returned my balance of 420euros as I remember from the first site owner to the site operator that operates now.

I received my money played some blackjack, roulette, and put some sportsbets and wanted to make a withdrawal.

I made my first withdrawal like 15 days ago as I remember. First withdrawal was rejected because "their system rejected the withdrawal," which to me was already suspicious, but I said they are new they can make mistakes.

I played for a while after that and made another withdrawal of 150euros like 7-10 days ago.

I'm still waiting for my funds to arrive. The problem is when I ask them on live chat what is happening, they always don't respond and like I'm talking to bots tell me that they have like "way too much volium of requests"

I have sent them 10 emails and contacted them 10 times on live chat, on emails they dont even respond to me and on live chat they tell me the same thing over and over again that they are working on it and because of too many request they haven't paid me.

I feel worried for my funds AskGamblers, please help me.

I had a payout of 5000 euros... I tried to log in and it didn't work! It said User does not exist! Tried to write with live chat! They told me to try recovering the password. Standing there doesn't work! I took screenshots, everything is there. It wouldn't work because the support team changed my email! That's why I couldn't login or recover my password! In the chat they said to wait until tomorrow morning! That was 12:50 a.m.! At eight o'clock I was able to recover my password with a bang! And I see that my last withdrawal was declined. And all the money was gambled away in the casino! With bets of 1000 2000 3000. I don't know what exactly was bet on!!! I don't really know about online casinos! In the chat they say, the team claim I changed everything myself! Wrote to chat where all my money was wasted. With a rejected payment it is 12780 euros! No one knows why it was rejected! [email protected] obviously ignores me. There is a phone number on their website! Which of course doesn't belong to them!!! That's not fair! Man must be able to do something! There must be justice! Now my account is blocked! chat can only be reached with vpn! They changed my email address again! I can't recover passwords!

My withdrawal has been rejected for over a month now, firstly it was because of rollover after I met up with the rollover, they reject again for no reason or any information why my withdrawal has been rejected. I tried resolving the issues with them so they can tell me what is wrong, I get nothing or email reply from the site, the customer care operator has no information on it too and they have completely ignored me.