My account got blocked without any explanation

My €600 withdrawal has been pending for more than 60 hours.

The amount is not particularly large — it is only €600 — so I am having difficulty understanding why the withdrawal has been delayed for more than 60 hours.

The explanation given by WeltBet Casino is that they are currently carrying out an update to their payment system and that withdrawals are temporarily affected.

However, this explanation does not appear entirely consistent with what I can see from my account. Deposits are still working, while withdrawals are apparently the only payment function affected. This makes me question whether the stated technical issue is the actual reason for the delay.

I understand that technical issues can occur, but I believe that a withdrawal of €600 should not remain pending for more than 60 hours without a clear explanation and a reasonable timeframe for payment.

I am therefore asking AskGamblers to assist me in obtaining a clear explanation from WeltBet Casino and, most importantly, to have my €600 withdrawal processed as soon as possible.

I can provide screenshots of the withdrawal status and the communication with the casino as evidence.

Hello,

This casino has changed its operators and from that moment nothing is same as before.

Firstly, I tried to enter my account on which I have left around 400euros to play with for casino for fun play because I was using a lot weltbet before it changed its platform.

I had difficulties with that part too. They told me that I have never had an account with them, although they were wrong and they found my account and apologiezed that it was their mistake and returned my balance of 420euros as I remember from the first site owner to the site operator that operates now.

I received my money played some blackjack, roulette, and put some sportsbets and wanted to make a withdrawal.

I made my first withdrawal like 15 days ago as I remember. First withdrawal was rejected because "their system rejected the withdrawal," which to me was already suspicious, but I said they are new they can make mistakes.

I played for a while after that and made another withdrawal of 150euros like 7-10 days ago.

I'm still waiting for my funds to arrive. The problem is when I ask them on live chat what is happening, they always don't respond and like I'm talking to bots tell me that they have like "way too much volium of requests"

I have sent them 10 emails and contacted them 10 times on live chat, on emails they dont even respond to me and on live chat they tell me the same thing over and over again that they are working on it and because of too many request they haven't paid me.

I feel worried for my funds AskGamblers, please help me.

I had a payout of 5000 euros... I tried to log in and it didn't work! It said User does not exist! Tried to write with live chat! They told me to try recovering the password. Standing there doesn't work! I took screenshots, everything is there. It wouldn't work because the support team changed my email! That's why I couldn't login or recover my password! In the chat they said to wait until tomorrow morning! That was 12:50 a.m.! At eight o'clock I was able to recover my password with a bang! And I see that my last withdrawal was declined. And all the money was gambled away in the casino! With bets of 1000 2000 3000. I don't know what exactly was bet on!!! I don't really know about online casinos! In the chat they say, the team claim I changed everything myself! Wrote to chat where all my money was wasted. With a rejected payment it is 12780 euros! No one knows why it was rejected! [email protected] obviously ignores me. There is a phone number on their website! Which of course doesn't belong to them!!! That's not fair! Man must be able to do something! There must be justice! Now my account is blocked! chat can only be reached with vpn! They changed my email address again! I can't recover passwords!

My withdrawal has been rejected for over a month now, firstly it was because of rollover after I met up with the rollover, they reject again for no reason or any information why my withdrawal has been rejected. I tried resolving the issues with them so they can tell me what is wrong, I get nothing or email reply from the site, the customer care operator has no information on it too and they have completely ignored me.