Complaint #12 WeltBet Casino

I can't get my money i wait for withdrawl over 15 days they don't even respond to my emails

By Mariomario11

2 months ago

Hello,

This casino has changed its operators and from that moment nothing is same as before.

Firstly, I tried to enter my account on which I have left around 400euros to play with for casino for fun play because I was using a lot weltbet before it changed its platform.

I had difficulties with that part too. They told me that I have never had an account with them, although they were wrong and they found my account and apologiezed that it was their mistake and returned my balance of 420euros as I remember from the first site owner to the site operator that operates now.

I received my money played some blackjack, roulette, and put some sportsbets and wanted to make a withdrawal.

I made my first withdrawal like 15 days ago as I remember. First withdrawal was rejected because "their system rejected the withdrawal," which to me was already suspicious, but I said they are new they can make mistakes.

I played for a while after that and made another withdrawal of 150euros like 7-10 days ago.

I'm still waiting for my funds to arrive. The problem is when I ask them on live chat what is happening, they always don't respond and like I'm talking to bots tell me that they have like "way too much volium of requests"

I have sent them 10 emails and contacted them 10 times on live chat, on emails they dont even respond to me and on live chat they tell me the same thing over and over again that they are working on it and because of too many request they haven't paid me.

I feel worried for my funds AskGamblers, please help me.

Disputed Casino WeltBet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

4 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that WeltBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

WeltBet Casino

• Representative

1 month ago

After a thorough review of the case, we can confirm that the balance the player attempted to withdraw resulted from funds credited in error, and the applicable wagering requirements were not completed prior to the withdrawal request. The player’s original balance on the previous account was significantly lower than the amount later credited. Due to a technical/human error , funds exceeding the actual balance were mistakenly added to the new account.

Therefore, the withdrawal request was declined in accordance with our standard terms and policies.

AskGamblers

• Support Team

1 month ago

Dear all,

This complaint has been reopened as per WeltBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

WeltBet Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (254)

WeltBet Casino Complaints

See all complaints for this casino

Account was blocked and money was gambled away

I had a payout of 5000 euros... I tried to log in and it didn't work! It said User does not exist! Tried to write with live chat! They told me to try recovering the password. Standing there doesn't work! I took screenshots, everything is there. It wouldn't work because the support team changed my email! That's why I couldn't login or recover my password! In the chat they said to wait until tomorrow morning! That was 12:50 a.m.! At eight o'clock I was able to recover my password with a bang! And I see that my last withdrawal was declined. And all the money was gambled away in the casino! With bets of 1000 2000 3000. I don't know what exactly was bet on!!! I don't really know about online casinos! In the chat they say, the team claim I changed everything myself! Wrote to chat where all my money was wasted. With a rejected payment it is 12780 euros! No one knows why it was rejected! [email protected] obviously ignores me. There is a phone number on their website! Which of course doesn't belong to them!!! That's not fair! Man must be able to do something! There must be justice! Now my account is blocked! chat can only be reached with vpn! They changed my email address again! I can't recover passwords!

Rejected

€12,780

Withdrawal rejected several times

My withdrawal has been rejected for over a month now, firstly it was because of rollover after I met up with the rollover, they reject again for no reason or any information why my withdrawal has been rejected. I tried resolving the issues with them so they can tell me what is wrong, I get nothing or email reply from the site, the customer care operator has no information on it too and they have completely ignored me.

Rejected

$403