I can't get my money i wait for withdrawl over 15 days they don't even respond to my emails

I can't log into my acc after I submit withdraw, only $ 46 and then they are close my account...........??

I do verification with my ID card. I didn't know what happen, if I break the rules in terms and Conditions, it doesn't matter to me if my acc is closed.

Thank you askgamblers !!

Note :

I’m attaching some more evidence, I’ve already asked them but there hasn’t been a single word of response from them. You can try logging into my account.

• Email: < email removed >
• Password: < email removed >

I originally had this Welbet account a few months ago, but yesterday, September 16, I received an email about 10 free spins sent to me by them. I started trying those free spins and eventually won up to $47. After completing the wager, I began verifying my identity because I wanted to withdraw my winnings. A few hours later, I was curious and tried, “Can I make a withdrawal without depositing first?” and then I tried to withdraw. Like other gambling sites that I’ve tried to withdraw without depositing, they would usually cancel my withdrawal. But at Welbet Casino is they immediately blocked my account, and I started thinking whether Welbet is upset with me because I tried to withdraw without depositing first...

That's why I don't have a single piece of evidence like a deposit slip to them because I haven't made even one deposit, this really is my biggest mistake. If the AskGamblers team can't negotiate with them due to insufficient evidence, I am willing to let my account go, at least we can warn other players to be more careful with that gambling site. You don't need to worry too much about it, the AskGamblers website gives much much more valuable knowledge that I really need compared to my account hahah, more power to AskGamblers !!

Sorry, if possible, could you edit my complaint because it contains my ID and password, in case my complaint ends up being published.

My €600 withdrawal has been pending for more than 60 hours.

The amount is not particularly large — it is only €600 — so I am having difficulty understanding why the withdrawal has been delayed for more than 60 hours.

The explanation given by WeltBet Casino is that they are currently carrying out an update to their payment system and that withdrawals are temporarily affected.

However, this explanation does not appear entirely consistent with what I can see from my account. Deposits are still working, while withdrawals are apparently the only payment function affected. This makes me question whether the stated technical issue is the actual reason for the delay.

I understand that technical issues can occur, but I believe that a withdrawal of €600 should not remain pending for more than 60 hours without a clear explanation and a reasonable timeframe for payment.

I am therefore asking AskGamblers to assist me in obtaining a clear explanation from WeltBet Casino and, most importantly, to have my €600 withdrawal processed as soon as possible.

I can provide screenshots of the withdrawal status and the communication with the casino as evidence.

I had a payout of 5000 euros... I tried to log in and it didn't work! It said User does not exist! Tried to write with live chat! They told me to try recovering the password. Standing there doesn't work! I took screenshots, everything is there. It wouldn't work because the support team changed my email! That's why I couldn't login or recover my password! In the chat they said to wait until tomorrow morning! That was 12:50 a.m.! At eight o'clock I was able to recover my password with a bang! And I see that my last withdrawal was declined. And all the money was gambled away in the casino! With bets of 1000 2000 3000. I don't know what exactly was bet on!!! I don't really know about online casinos! In the chat they say, the team claim I changed everything myself! Wrote to chat where all my money was wasted. With a rejected payment it is 12780 euros! No one knows why it was rejected! [email protected] obviously ignores me. There is a phone number on their website! Which of course doesn't belong to them!!! That's not fair! Man must be able to do something! There must be justice! Now my account is blocked! chat can only be reached with vpn! They changed my email address again! I can't recover passwords!

My withdrawal has been rejected for over a month now, firstly it was because of rollover after I met up with the rollover, they reject again for no reason or any information why my withdrawal has been rejected. I tried resolving the issues with them so they can tell me what is wrong, I get nothing or email reply from the site, the customer care operator has no information on it too and they have completely ignored me.