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Cool Cat Casino - Waiting weeks for approval

REJECTED
Complaint Info
Disputed casino Cool Cat Casino
Reason Verification issues
Amount $ 1000
Kclassey United States Message
Posted on December 4, 2017

I submitted my documents at the end of October. My bill was not up to date, so I called and spoke to someone on the phone who had me send a new bill and all my info in one email. She said it was approved and to wait a week. I'm going on 3 weeks of speaking to multiple people via phone, chat, and email (no response on emails ever). I have the ticket number for the updated bill on nov. 13th. Today's the 30th and I'm still being told my bill was never submitted, after I've sent it MULTIPLE TIMES and was told it was good to go. I've been waiting to withdraw 1k in winnings and continue to have people tell me how sorry they are and they 'noted it in my profile to speed the process up'. Spoke to someone on the 28th last and they told me I was good to go. Now I'm being told my bills aren't updated. I'm getting so many emails to deposit for a new bonus code but can't seem to get past the verification process. Feeling helpless.

Posted on December 8, 2017

Hi KClassey--

I'm very sorry for the difficulties you've experienced with this.

I've checked your account and I see the funds were played down--there is no longer any withdrawal pending either approval or payment.

I wish you all the best,

Tawni

AskGamblers
Posted on December 8, 2017

Dear @Kclassey,

Please confirm casino's statement above, that you played off your winnings in the meantime. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Thank you for your cooperation.

AskGamblers
Posted on December 11, 2017

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

AskGamblers
Posted on August 26, 2020

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably. The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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