I submitted my documents at the end of October. My bill was not up to date, so I called and spoke to someone on the phone who had me send a new bill and all my info in one email. She said it was approved and to wait a week. I'm going on 3 weeks of speaking to multiple people via phone, chat, and email (no response on emails ever). I have the ticket number for the updated bill on nov. 13th. Today's the 30th and I'm still being told my bill was never submitted, after I've sent it MULTIPLE TIMES and was told it was good to go. I've been waiting to withdraw 1k in winnings and continue to have people tell me how sorry they are and they 'noted it in my profile to speed the process up'. Spoke to someone on the 28th last and they told me I was good to go. Now I'm being told my bills aren't updated. I'm getting so many emails to deposit for a new bonus code but can't seem to get past the verification process. Feeling helpless.