Waiting for my winnings or my money back

I win 100 euros at this casino ! I put 25 euros without playing them and i get max cash out 100 euros!At first i had problem with withdrawal request i couldn't request a withdrawal because of missing a document which i had given already !Now I have requested a withdrawal (06/02/2016) one time and it has been redeposited into my account telling me that missing the id neteller , but it wasn't missing and after telling when i ask why happened this that there are rules without saying any other comment ! I requested withdrawal second time(09/02/2016) and they tell me the withdrawal is processed in up tp 72h and this is the last day to be processed !The chat communication is poor, many times you asked them 3-4 times to answer you !I would just like to pay me my winnings or my money back!