Where to begin. I played Cool-Cat and won, I requested a withdrawal on November 29th, 2015. The withdrawal was approved appx 2 weeks later and I was contacted by VIP host Sandra ****. She informed me that wire's were taking longer and wanted to figure out another payment method. We attempted refunding back to my debit card but it was rejected by my bank. that was in January I believe. I was then promised a wire which was supposedly paid on February 16th. Again never received and have been getting promise weekly, sometimes daily that they are sending. I NEVER receive a reply from them unless I contact them. I've played and won at several casinos and NEVER had a problem like this.