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Slots.Lv Casino - Waiting too long for my withdrawal, again

RESOLVED
Complaint Info
Disputed casino Slots.Lv Casino
Reason Declined payment
Amount $ 854
Tashaorlob United States Message
Posted on April 16, 2018

Waiting over 6 days for my withdrawal to process and they just keep telling me it’s pending. Supposed to take 72 hours. They denied my first request without any notifications until I emailed for the update. I played my accumulated points in the meantime and they took it out of my withdrawal amount leaving my available balance to withdrawal much less, So I resubmitted 4 days ago and still no update it is just pending. I have reached out everyday to check the status and they just tell me that it takes 72 hours?? I’m past the 72 hours and still no change in my withdrawal status

AskGamblers
Posted on April 16, 2018

Dear @Tashaorlob,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 16, 2018

Hi Tashaorlob,

We see that your payout for $854 via Bitcoin was sent and confirmed in the Blockchain on April 14th, and that a notification email was sent to you that morning. Payouts are normally reviewed within 72 hours, however, this request was approved 83 hours after being submitted and we apologize for the delay.

In regard to your previous requests, if your balance falls below the amount of the withdrawal during the review period, it’ll be canceled and you’ll be notified via an email and a message sent to your Slots account. We see that these notifications were sent to you, however, if you didn’t see them, we can understand the frustration that would cause. We kindly ask that you check your SPAM and Junk folders to ensure your receiving emails from us, and please don’t hesitate to contact our Customer Service Team if you need anything else.

Best Regards,

Slots.lv

AskGamblers
Posted on April 16, 2018

Dear @Tashaorlob,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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