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Slots of Vegas Casino - Waiting for payment Slots of Vegas

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 500
Posted on July 22, 2014

I tryed to send mt agreement form in to slots of vegas and there was a problem so I was told to send it ti prism casino I made a withdraw for $500.00 on 5/15/2011 and it was approved. I was told 7-10 working days. Nothing so far so I called on 7/13/2011 and was told they send payments two times a month. mine should be set out between 7/24-7/30/2011 and I should receive a check in the mail on the 8th. This is a joke and way to long to wait. Every time I call is a different story. If they make it right I will let you know. Bill

Posted on July 15, 2011

Dear coates151:

Please contact CS to verify your address so a check can be sent out ASAP.

Cheers'

< name removed >

Posted on July 15, 2011

Dear Coates:

I would like to inform you that your $410 payment has been sent out via Fedex. As soon as I receive courier's tracking number from the processor I will get back to you.

I would also want to clarify that the information you provided AskGamblers with is not correct. You did not casino made a withdraw for $500.00 on 5/15/2011. Your first deposit was made on 5/31/2011 at 11:00:42 AM according to RTG records. Payout was requested by you until 6/15/2011 at 1:36:17 PM and approved on 6/24/2011 at 10:49:58 AM within the specified time frame stated on Slots of Vegas Casino rules. Payment has been sent out today at 7/15/2011 at 12:37:14 PM.

Best Regards

< name removed >

Posted on July 15, 2011

Slots of Vegas is right. I did make the request on 6/15 not 5/15 this was my mistake. I wrote here in the first place because I was told different reasons. I do like playing at your casino and am sorry for putting in the wrong date it was not my intension to make you look bad. Thank you for your quick response and I will write back when I get the check. SORRY again it was a type error dont hold it against me I plan on being a loyal player at your casino. Bill

Posted on July 15, 2011

Dear coates151:

Please keep me informed once payment has been received. Please remember that checks are "to be deposited" only.

Cheers

< name removed >

Posted on July 19, 2011

I still have not recieved a tracking number. If you can check and get back to me Thank you Bill

Posted on July 19, 2011

Dear William:

I should be receiving the tracking number from our processor within the next 24 hours.

Best Regards

< name removed >

Posted on July 20, 2011

Dear coates151:

Your Fedex tracking number has been sent out via email.

Cheers

< name removed >

Posted on July 21, 2011

I did get the tracking number and it is on its way thank you Bill

Posted on July 21, 2011

Dear Coates151:

Please let me know once check has been received.

Cheers

< name removed >

Posted on July 22, 2011

The check is do to be delivered on monday 7/25 I will let you know as soon as it comes Thank you again for all your help Bill

Posted on July 22, 2011

I recived the check in the mail today. It was sooner than I thought. Thank you Cindy and have a great weekend. I will be playing at your casino this weekend. Slots of Vegas does pay it took a little longer than I expected but its all ready in the bank. Thank you again and to all who care Slots of Vegas does pay. I made a $30.00 deposit and turned it into $500.00. It was my first deposit but I can tell you all it will not be my last. Great job Slots of Vegas A+++++

Posted on July 22, 2011

Dear coates151:

I am glad to hear you received your payment and were able to cash it out.

If you need any further assistance please feel free and contact me back

Cheers

< name removed >

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