Complaint #3 Wagerinox Casino

Withdrawal still pending after 12 days

By minghui11

2 years ago

Hello,

I have an open withdrawal from 06-12-2023.

It still says its pending right now.

I have submitted my KYC documents on that same day and got an email reponse.

It said they had acquired all the required documents for KYC and that it would take up to 48 hrs to verify my account.

Haven't had a response after that.

I contact their customer support live chat, only a couple of times.

It's usually the same person giving me around the same answers.

Live chat isn't responsible for withdrawals and "I forwarded your request to the financial department"

No responses or email or anything after that anymore.

Pls can you help..

If u need any screenshots or proof u can ask me, thanks.

Disputed Casino Wagerinox Casino

Reason Delayed payment

Amount €629

Discussion

AskGamblers

• Support Team

2 years ago

Dear Wagerinox Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

minghui11

2 years ago

Hello,

Sorry I forgot. The pending withdrawal is an amount of 629 euro's.
It has been open since 06-12-2023.
I am trying to add a screenshot through the attach files underneath here but I get an upload error.
If u need the screenshot maybe I can mail it to you?

Thanks

AskGamblers

• Support Team

2 years ago

Dear @minghui11,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Wagerinox Casino Complaint Stats

Resolved 0 / 7

Avg. Amount $714

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Wagerinox Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Wagerinox Casino Complaints

See all complaints for this casino

Winning amount not given to me

[email protected] want my winning amount 550 dollar plz still money is not given to me no support team also plz help me for this problem i want my winning amout 550 dollar as i winning & withdraw last 10 month ago this casino is fruad no live support team are there no 1 answer my email also plz give my money 9924000052 this my number

Rejected

Plz help me receive my money

To withdraw my winning amount my account was also verified.

Wagerinox casino....scam with me

I want my winning amount ....

I have withdrawn some amount & verified my account no one had been responded from Wagerinox Casino side, and no reply from email also

Plz help me withdraw & verify my account and give me my money

Unresolved

$548

Delayed 300e payment

Hi,

I played at this casino, made some win and completed verification to withdraw my win about 300€ but nothing happens.

Support always answers but tells me the same

"We sincerely apologize for the inconvenience caused by the delayed payment. We are working tirelessly to expedite the process and are grateful for your understanding. Your complaint will be promptly communicated to the finance department."

Now its the same for two months or longer.

Unresolved

The winnings are not paid out for a week

Hello, I registered at this casino, made a deposit on January 14 for 250% cryptobonus, played it back, played a little more and stopped at 200 USD. I tried to put on a withdrawal and it gave out some kind of error, the support chat did not work and left this question the next day. On January 15, I wrote to the support chat about the withdrawal, they did something there and it was delivered, they also asked for verification to send them a driver's license, a screen of the deposit from the crypto wallet and a bank statement to confirm the address. I threw it all off right away, and immediately received a reply that the documents were accepted and reviewed within 48 hours. After this time, I contacted the support chat, they said the account was verified. The application was still waiting, I did not cancel it. On the 17th, I contacted the support chat again, I wanted to find out about the payment terms, for which they told me there was no exact time and assured me that the withdrawal would be executed as soon as possible. Another day passed and today, on January 18, I contacted the support chat again, I was again assured that they were working hard and I would receive the money as soon as possible. Today is January 23rd, money is not being paid, the support chat always responds with templates.

Unresolved

$200

Verified account, 30 days no payed

I requested a withdrawal one month ago after 5 crypto deposits of nearly the same amount of money I requested in my withdrawal. My account was already verified, I do not have multiple accounts. They have responded on a couple of occasions saying they have a backlog of withdrawal requests and that is the reasoning for the delay. IT'S BEEN A MONTH SINCE MY WITHDRAWAL REQUEST. They claim to process crypto payments in 24 hours for verified accounts.

correspondence from Dec 22:

"Hi, Rich Boyce!

We appreciate your patience as we work through a backlog of payments. Rest assured, we're actively resolving the issue and will have your payment processed as soon as possible.

Best regards

Wagerinox"

They're response to my lcb.org forum post about this nonpayment

Jan 07 2024

" We appreciate your patience as we work through a backlog of payments. Rest assured, we're actively resolving the issue and will have your payment processed as soon as possible."

The same response template they are using for at least 20 other individuals with unpaid claims. I have yet to encounter a single person claiming they received money from this "business"

I have screenshots from my user account showing:

ID DATE AMOUNT TYPE STATUS

3655 2023-12-18 600.00 withdraw pending

3643 2023-12-18 67.00 deposit OK

3618 2023-12-17 72.00 deposit OK

3471 2023-12-17 94.00 deposit OK

3053 2023-12-16 94.00 deposit OK

3033 2023-12-16 90.00 deposit OK

You can see by the transaction ID's that they not doing an overwhelming number of transactions...not so much that they don't have the ability to process payments within a month for crypto which I regularly see within minutes to hours at most legit casinos.

And it's not like I killed them with my win...I gave them over $500 in deposits. They didn't struggle to process those incoming payments.

Unresolved

$600

Casino does not pay 900 Euro withdrawal

The casino does not pay my pending withdrawal of €900.

The casino does not check and verify my account.

The support team sends me helpless excuses and explanations by email and makes promises that are not kept. In other words: absolutely nothing happens, just as described in the other unanswered complaints about this casino on the askgamblers.com website.

Attached are screenshots a) of the casino website showing the withdrawal amount and the unverified profile and b) of my communication with the casino support.

Please help, dear askgamblers.com team. Thanks in advance!

Unresolved

€900

This casino doesn't pay

Hello. On the December 9th i have placed an withdrawal request in this casino. My account is validated and i have placed 1800€ for withdrawal. Since today the money hasn’t been sent and i don’t think i will ever get it. The agent in live chat is always a “mila” which gives automatic answers most of the time. Ive tried to reach out by email but they always say the same. They have a backlog and my payment should be processed soon. Im starting to think this casino is a scam. Please help me if you can. For new players, don’t play here. Believe me. There are plenty other good casinos to play on.

Unresolved

€1,800