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VoodooDreams Casino - Have waited almost 8 weeks to receive my payment

Complaint Info
Disputed casino VoodooDreams Casino
Reason Delayed payment
Amount kr 18131
Posted on October 23, 2018

Since approximately 8 weeks ago, I had finally wagered my bonus at Voododreams casino and requested a withdrawal. As a standard verification process, they sent me a mail, requesting all different types of documents such as selfie, bank history to prove I had deposit to their casino site from my bank account, ID card etc.. Since then I have waited for my money. I have several times contacted them through livechat and email, asking the progress regarding my withdrawal case but they told me to wait patiently and they were going to soon send me a mail regarding the withdrawal’s progress.

1 week after I had sent the documents, my account was blocked. I could not log in. I instantly asked them what had happened and they told my it is a common thing for them to do, to block the account before the documents were approved. I waited patiently but nothing changed. I have tried to contact them many times during these last 8 weeks but they have been slower and slower at responding me and has still not today, updated me about the withdrawal and my account. I sent a email last week and they have not still responded me, it feels impossible for me to reach them and they have been very unprofessional about this case i.e. by not responding me often and have still not in 8 weeks updated me about my account and withdrawal.

Help me please, this is very frustrating and feels like I am going to be scammer on my money.

Posted on October 23, 2018

Dear @AbbeMunchen,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on October 23, 2018

the total amount of money that I am withdrawing is 18131 SEK so it is really frustrating that I have been waiting for 8 weeks without letting me now about the progress of my withdrawal. I have no broken any bonus terms and rules.

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