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VoodooDreams Casino - Giving me the run around

RESOLVED
Complaint Info
Disputed casino VoodooDreams Casino
Reason Delayed payment
Amount $ 2205
Lovelyfly23 Canada
Posted on July 22, 2020

hello i made a deposit on voodoo dreams casino on july 8 2020 and withdrew 2205... i submitted my documents and wait quite a few days for an answer...
- i then went to chat and they told me youve been approved and to wait for a withdrawl
-i send an email saying 'hey ive been approved when will i receive my funds'
- i get a reply the next day that says youre not verified and need to send a more clear picture of your proof of address
-i upload the new clearer picture on july 16th
-i emailed back on 21 saying has it been approved
-i receive an email back saying "Rest assured that your verification is still being reviewed and you will be duly notified when there is any updates."

its been 6 days to verify a document ???
is it because im a woman and theyre trying to take advantage of me? i dont know

im old enough to know when someone is giving me the run around ... i hope you can all help me out with this

Posted on July 23, 2020

Dear LOVELYFLY23,

We are sorry to have kept you waiting. KYC plays a big part in ensuring a safe-playing environment for all our players, and unfortunately sometimes there may be some delays, and definitely NOT because of some claims you have made above.

The checks seem to be complete and account verified, you should therefore be hearing from us imminently.

Lovelyfly23 Canada
Posted on July 23, 2020

everything has been resolved documents approved and received my winnings :)

thank you voodoo dreams casino and thank you ask gamblers :)

AskGamblers
Posted on July 23, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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